Sento Corporation in Customer Experience Services
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Sento Announces Fiscal Q2 2007 Revenues Up 39% to $13.6m
Dec 27, 2006 | Financial Results by NelsonHall Analyst
Sento Announces Fiscal Q1 2007 Revenues up 71% to $14.9m
Jul 24, 2006 | Financial Results by NelsonHall Analyst
Sento Corporation Announces Fiscal 2006 Revenues Up 61% to $51.1m
May 10, 2006 | Financial Results by NelsonHall Analyst
Sento Announces Fiscal Q3 2006 Revenues Up 51% to $15.2m
Jan 31, 2006 | Financial Results by John Willmott
Sento Awarded Customer Care Contract by mBlox
Jan 11, 2006 | Contracts by NelsonHall Analyst
Sento Awarded Customer Care Services Contract by Pentax
Nov 15, 2005 | Contracts by John Willmott
Sento Awarded Inbound Call Handling Contract by LensCrafters
Nov 01, 2005 | Contracts by John Willmott
Sento Announces Fiscal Q2 2006 Revenues Up 60% to $9.9m
Oct 25, 2005 | Financial Results by John Willmott
Sento Announces Fiscal Q1 2006 Revenues up 33% to $8.76m
Jul 26, 2005 | Financial Results by NelsonHall Analyst
Sento To Open Spanish-Speaking Contact Center in New Mexico
Apr 27, 2005 | New Offerings by John Willmott
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.