Siebel Systems in Customer Experience Services
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Siebel Awarded Contract for Siebel CRM OnDemand by GiDEL
Oct 12, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Priority Health
Oct 06, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Acuity Brands
Oct 04, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Kingway CAPS
Sep 29, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Miracle NT
Sep 22, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Asset Media
Sep 20, 2005 | Contracts by NelsonHall Analyst
Siebel Announces Enhancements to Siebel CRM OnDemand Release 9
Sep 12, 2005 | New Offerings by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Broadworks
Sep 12, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by FlashBay.com
Sep 12, 2005 | Contracts by NelsonHall Analyst
Siebel Awarded Contract for Siebel CRM OnDemand by Lesite.tv
Sep 12, 2005 | Contracts by NelsonHall Analyst
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.