Stream Global Services in Customer Experience Services
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tracking service articles related to Stream Global Services within the Customer Experience Services program:
Stream Global Services Announce Q3 2013 Revenues Up 21% to $256m
Nov 06, 2013 | Financial Results by NelsonHall Analyst
Stream Global Services Opens New Contact Center in Belfast
Oct 03, 2013 | Contracts by NelsonHall Analyst
Stream Global Services Acquires Tunisia-Based N2SP
Aug 26, 2013 | Mergers and Acquisitions by NelsonHall Analyst
Stream Global Services Announces Q2 2013 Revenue Up 26% to $249.2m
Aug 08, 2013 | Financial Results by NelsonHall Analyst
Stream to Hire 125 FTEs for Eagen Center
May 13, 2013 | Contracts by NelsonHall Analyst
Stream Global Services Announces Q1 2013 Revenue Up 13% to $242.8m
May 08, 2013 | Financial Results by NelsonHall Analyst
Stream Launches Stream Enterprise, Shared Service Offering
Apr 29, 2013 | New Offerings by NelsonHall Analyst
Stream Global Services Opens Call Center in Honduras
Apr 18, 2013 | Contracts by NelsonHall Analyst
Stream Global Services Announces Q4 2012 Revenue Up 7.2% to $236m
Feb 21, 2013 | Financial Results by NelsonHall Analyst
Stream Global Services Announces Q3 2012 Revenue Up 1% to $211m
Oct 29, 2012 | Financial Results by NelsonHall Analyst
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.