Vertex in Customer Experience Services
Find here the NelsonHall Research related to within the Customer Experience Services program
Published reports:
published reports related to Vertex within the Customer Experience Services program
find all available reports on VertexRecent Tracking Service
tracking service articles related to Vertex within the Customer Experience Services program:
Serco Acquires Vertex Public Sector for £55.5m
Jun 11, 2012 | Mergers and Acquisitions by NelsonHall Analyst
Vertex Awarded 5 Year Contract by Think Energy
Feb 14, 2012 | Contracts by NelsonHall Analyst
Vertex Australia Acquired by its Management Team
Dec 05, 2011 | Mergers and Acquisitions by NelsonHall Analyst
Vertex Awarded Contract by Avanta to Support U.K.'s Work Programme
Sep 29, 2011 | Contracts by NelsonHall Analyst
Capita to Acquire Vertex U.K Private Sector Division To Expand Contact Center Capabilities
Sep 19, 2011 | Mergers and Acquisitions by NelsonHall Analyst
Vertex Completes Acquisition of Shell Transource to Continue to Develop its Indian Business
Jun 09, 2011 | Mergers and Acquisitions by NelsonHall Analyst
Marlborough Stirling Canada Awarded Mortgage ASP Solution Contract by Equity Financial Trust Company
Mar 08, 2011 | Contracts by Rachael Stormonth
Vertex Signs MoU with U.K Government
Dec 17, 2010 | Contracts by Rachael Stormonth
Vertex Awarded 5-Year Customer care BPO Contract by Tesco Telecoms
Nov 23, 2010 | Contracts by Rachael Stormonth
Vertex Awarded Customer Management Services Contract Extension by DC Water
Oct 25, 2010 | Contracts by Rachael Stormonth
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.