Xansa in Customer Experience Services
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Published reports:
published reports related to Xansa within the Customer Experience Services program
find all available reports on XansaRecent Tracking Service
tracking service articles related to Xansa within the Customer Experience Services program:
Steria Completes Acquisition of Xansa
Oct 17, 2007 | Mergers and Acquisitions by Rachael Stormonth
Steria Makes Recommended Offer for Xansa
Jul 30, 2007 | Mergers and Acquisitions by Rachael Stormonth
Xansa Awarded 1-Year Billing Exceptions Handling Contract Extension by Thames Water
Jul 16, 2007 | Contracts by Rachael Stormonth
Xansa Announces Fiscal 2007 Preliminary Results: Revenues Up 6.2% to L379.3m
Jun 27, 2007 | Financial Results by Rachael Stormonth
Xansa Chief Exec Resigns
Jun 05, 2007 | Financial Results by Rachael Stormonth
Xansa Announces Fiscal H1 2007 Revenues Up 7.4% to £188.4m
Dec 07, 2006 | Financial Results by Rachael Stormonth
Xansa Awarded £22m Mobile Work Management Contract Extension By Northern Ireland Water Service
Jul 10, 2006
Xansa Announces Fiscal 2006 Revenues Down 5% to £357.3m
Jun 29, 2006
Xansa Awarded 22-Month Billing Exceptions Handling Contract Renewal by Thames Water
Jan 26, 2006 | Contracts by John Willmott
Xansa Consortium Awarded £70m Billing & Customer Service Contract by Department for Regional Development Northern Ireland
Dec 12, 2005 | Contracts by John Willmott
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.