Vendor Analysis
published on Jul 16, 2019
Report Overview:
This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Retail and CPG
Who is this Report for:
NelsonHall’s Customer Experience Services in Retail and CPG report on Comdata is a comprehensive assessment of Comdata offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Comdata customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
For the retail and CPG sectors, Comdata provides pre and post sales support, new customer acquisition, upselling and cross-sell, loyalty management, technical support, back-office services, order management, re-ordering, shipping and logistics support, claims management and disputes, consulting and process optimization.