Vendor Analysis
published on Jun 22, 2020
Report Overview:
This NelsonHall vendor assessment analyzes TELUS' offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on TELUS International is a comprehensive assessment of TI’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TELUS International’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
With the addition of Xavient Digital and the expansion with CCC, TELUS International is looking to position as a full-lifecycle service provider offering advisory, CX services, digital technology, trust and safety, and IT management. While traditionally telecom clients deliver many of those services in-house, the company sees an opportunity for its integrated offering.