Vendor Analysis
published on Aug 14, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Webhelp continues to assist in the digitization of the telecom clients' CX operations. For example, for the above-mentioned Dutch telecom, it set up a co-working space on-site for bi-weekly ideation sessions with the clients’ sales, marketing, engineering, and IT departments, and special task forces to optimize CX processes. One target process is installation and repairs of home boxes for which the joint team developed self-guided video manuals and instructions on the website.