Vendor Analysis
published on Apr 12, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Concentrix employs its Tigerspike division to address the technology and process gaps in the BFSI CX services and assist the migration to cloud contact center in knowledge management, VOC, CRM, and messaging. Through its partnership with Amazon Connect, it responds to the economic, CX improvement, and innovation drives behind BFSI clients' cloud-enablement. Its focus is on digital self-service for in-channel resolution with machine-to-human hand-offs.