Vendor Analysis
published on Apr 19, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Alorica's offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on Alorica is a comprehensive assessment of Alorica’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Alorica’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Alorica delivers digital transformation for the BFSI clients with dedicated strategic review sessions involving a wider pool of client stakeholders such as P&L owners and technology roles. In the year, it also made concerted efforts to build relationships with C-level and senior executives in the banking client base and increase trust. The approach drives the company's expansion in existing BFSI programs.