Vendor Analysis
published on Oct 03, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Sitel Group's offerings and capabilities in CX services for startups and emerging brands
Who is this Report for:
NelsonHall’s CX Services in Startup and Emerging Brands profile on Sitel Group is a comprehensive assessment of Sitel Group’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Sitel Group’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Sitel Group uses its consultancy and advisory resources to capture opportunities to design end-to-end CX strategies for startups. It uses its experience design and operational optimization knowledge to help clients launch new operations or reimagine their business model as a challenger brand. It relies on the in-house analytics practice EXP+ CX Analytics to process data and discover process, product and service, customer, and competitor opportunities.