Vendor Analysis
published on Jun 07, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Infosys’ offerings and capabilities in intelligent automation for the banking and financial services sector
Who is this Report for:
NelsonHall’s “Transforming Intelligent Automation in Banking” profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities for the BFS sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys’ BFS-focused intelligent automation service offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Infosys has been implementing automation capabilities for clients’ operations since 2005 and began delivering AI services in banking in 2012. It has built out a large portfolio of solutions, partnerships, and offerings in IA since its inception. Currently, it focuses on embedding advanced AI to further build out its IA offerings.
It approaches client engagements using a three-pillar strategy when it automates client processes. The pillars are:
- Discover: assess and discover effective use cases where AI can make an impact
- Democratize: accelerate deployment and scaling of AI enterprise-wide to make it available to the widest possible audience in an enterprise
- Derisk: deploy enterprise-wide AI to enable security, quality assurance, and risk mitigation.
Today Infosys is focusing its efforts on growing its data analysis and management capabilities across all client domains.
Potential service buyers will be interested in this report’s analysis of the existing areas of client demand for Infosys’ BFS sector intelligent automation capabilities—it may well offer some ideas for additional areas well suited to IA.