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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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NTT DATA - End-to-End Cloud Infrastructure Management Services

Vendor Analysis

by John Laherty

published on Feb 20, 2024

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Report Overview:

This NelsonHall assessment analyzes NTT DATA's offerings and capabilities in End-to-End Cloud Infrastructure Management Services

Who is this Report for:

NelsonHall’s end-to-end cloud infrastructure management services profile on NTT DATA is a comprehensive assessment of NTT DATA’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cloud infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of NTT DATA’s end-to-end cloud infrastructure management services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery centers. 

Key Findings & Highlights:

NTT DATA leads with advisory services post-business consulting on roadmap planning, architectural design for what holistic environments look like, architect design, and build and migrate project work. The scope of projects could be a one-day advisory workshop to a five-year deal with five months of transition and project work, backed by a steady state and evolutionary type of work. NTT DATA also focuses on developer enablement, particularly around modern public cloud application needs, and, for example, whether they are securely delivering code updates to applications regardless of where they run, whether its public cloud, private cloud, abstraction platform, or third-party developer platforms including Tanzu, OpenShift, and Kubernetes.

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