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NelsonHall Report

Contracts

by Rachael Stormonth

published on Aug 13, 2025

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Report Overview:

Report Outline:

Accenture has been awarded a contract by Qatar Airways to help the airline group scale AI across organization, applying AI technologies to elevate the customer experience, improve operational efficiency, and enhance overall airline group performance.

As part of this award, Qatar Airways and Accenture have launched the ‘AI Skyways’ partnership. AI Skyways creates a centralized AI office with responsible AI rules, data privacy, monitoring, and phased rollouts starting August 2025. Initial deployments target flight scheduling, predictive maintenance, personalized customer service and improving operations.

In addition, this will allow Qatar Airways to explore future trends and applications of AI in the aviation industry.

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