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Latest Key Vendor Assessment

Capgemini
Mar 27, 2025 | Vendor Analysis by Dominique Raviart
This NelsonHall key vendor assessment consists of 86 pages and provides a comprehensive and objective analysis of Capgemini's IT and business process services offerings, capabilities, and market and financial strengths
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Published reports:

published reports related to within the CX Services by Industry program

Customer Experience Services in Travel, Transport, and Hospitality
Feb 14, 2018 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of customer experience services in the travel, transport, and hospitality sectors consists of 84 pages. [...]
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Transcom - Customer Experience Services in Travel, Transport, and Hospitality
Jan 31, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Transcom's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
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Intelenet - Customer Experience Services in Travel, Transport, and Hospitality
Jan 29, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Intelenet's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
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Sitel - Customer Experience Services in Travel, Transport, and Hospitality
Jan 22, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Sitel's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
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Wipro - Customer Experience Services in Travel, Transport, and Hospitality
Jan 15, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Wipro's' offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
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Recent Tracking Service

tracking service articles related to within the CX Services by Industry program:

Accenture to Acquire Yumemi to Expand Digital Product Design and Development Capabilities in Japan
May 08, 2025 | Mergers and Acquisitions by Rachael Stormonth
Transcom Opened 460 Seat CX Services Center in Gurugram, India
May 08, 2025 | New Offerings by Ivan Kotzev
Accenture Acquires Ascendient Learning to Expand Instructor-Led Training CapabilIties in U.S.
May 06, 2025 | Mergers and Acquisitions by Rachael Stormonth
Serco Awarded 5 Years CX Services Contract by BBC
May 06, 2025 | Contracts by Ivan Kotzev
TTEC Opens 400 Agent CX Services Center in Mohali, India
May 06, 2025 | New Offerings by Ivan Kotzev
Sopra Steria Completes Acquisition of Aurexia
May 02, 2025 | Mergers and Acquisitions by Sonakshi Garg
CGI Announces Q2 FY25 Revenues Up 7.6% to CAD 4,023m
Apr 30, 2025 | Financial Results by Sonakshi Garg
Sopra Steria Announces Q1 2025 Revenues Down 4.7% to €1,415m
Apr 30, 2025 | Financial Results by Sonakshi Garg
TP Announces Q1 2025 Revenues Up 2.8% (Up 1.6% like for like) to €2,613m
Apr 30, 2025 | Financial Results by Ivan Kotzev
TP Partners with Ema for Agentic AI in Back-Office Services
Apr 30, 2025 | New Partnerships by Ivan Kotzev

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