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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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This vendor is not part of the KVA program
published 2024-09-18 | Project by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to Foundever within the CX Services by Industry program
Jan 22, 2018 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Sitel's offerings and capabilities in customer experience services in the travel, transport, and hospitality sector. [...]
view this reportdownload abstractMay 24, 2017 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CMS in Telecommunications. [...]
view this reportdownload abstractApr 27, 2017 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in CMS in Telecommunications. [...]
view this reportdownload abstractNov 30, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sykes' offerings and capabilities in CMS in Retail Banking. [...]
view this reportdownload abstractNov 23, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in CMS in Retail Banking. [...]
view this reportdownload abstract
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