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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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in CX Services by Industry

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Published reports:

published reports related to within the CX Services by Industry program

  • Alorica - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

    Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]
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  • Minacs - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by NelsonHall Analyst

    The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
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  • Transcom - CMS in Telecommunications/Cable/Satellite

    Oct 27, 2014 | Vendor Analysis by NelsonHall Analyst

    Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]
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  • EGS - CMS in Telecommunications/Cable/Satellite

    Oct 01, 2014 | Vendor Analysis by NelsonHall Analyst

    Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]
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  • Firstsource - CMS in Telecommunications/Cable/Satellite

    Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst

    Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...]
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