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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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EGS (Expert Global Solutions) in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

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This vendor is not part of the KVA program

CMS in Retail & CPG

published 2016-08-10 | Project by Vicki Jenkins

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Aegis, Alorica, Capita, Convergys, CSS Corp, EGS, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, Transcosmos, and Xerox Services. To find out more, contact Guy Saunders at [email protected].
view NEAT report all CX Services by Industry NEAT reports about NEAT

Published reports:

published reports related to EGS (Expert Global Solutions) within the CX Services by Industry program

  • EGS - CMS in Retail and CPG

    Jun 22, 2016 | Vendor Analysis by Vicki Jenkins

    This NelsonHall vendor assessment analyzes EGS' offerings and capabilities in CMS in retail and CPG. [...]
    view this reportdownload abstract

  • EGS - CMS in High Tech

    Dec 02, 2015 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries.  [...]
    view this reportdownload abstract

  • EGS - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]
    view this reportdownload abstract

  • EGS - CMS in Telecommunications/Cable/Satellite

    Oct 01, 2014 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]
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  • Expert Global Solutions (EGS) - CMS in Retail Banking

    Jan 28, 2014 | Vendor Analysis by Vicki Jenkins

    EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...]
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