Vendor Analysis
published on Feb 15, 2019
Report Overview:
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Analytics BPS.
Who is this Report for:
NelsonHall’s Advances in Analytics BPS report on Tech Mahindra BPS is a comprehensive assessment of TechM BPS’ offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of BPS and identifying vendor suitability for BPS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra BPS analytics offerings and capabilities, and market and financial strengths including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
TechM BPS utilizes a set of proprietary tools including a self-service predictive platform PRISM, an AI platform TACTiX, social media analytics platform Socio, customer sentiment analysis dashboard Vibes and big data analytics platform TAP.
The company has a strategic initiative for integration between analytics, automation, and consulting and a proprietary analytics framework called BPS Recommendation Engine.