Vendor Analysis
published on Apr 03, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Infosys offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Infosys BPM is a comprehensive assessment of Infosys BPM’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Infosys BPM’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Infosys BPM is increasingly going to market by offering up to 70% of the implementation using existing operational models and technology and ~30% customization. A key element of the transformation roadmap is identifying the optimal time to introduce technology. The company's Digital & Ops ++ model is a shift from incremental operational changes to digital transformation in areas such as Live Enterprise Suite and QA analytics.