Vendor Analysis
published on May 14, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Comdata's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of CSS Corp’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
The telecom and networking segments are the core industries for CSS Corp. Since around 2016, the scope of responsibilities for CSS Corp in consumer electronics and network equipment has broadened. The company is now evolving its portfolio of CX services and proprietary platforms and tools to more vertical focus. To support the required digital transformation investments, CSS Corp is integrating its outcome-based pricing models into CX services.