Vendor Analysis
published on Feb 15, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Majorel's offerings and capabilities in Social Media Customer Experience Services
Who is this Report for:
NelsonHall’s Social Media CX Services profile on Majorel is a comprehensive assessment of Majorel’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Majorel’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Majorel sees strong momentum for its content moderation services, growing year over year between 2017 and 2020. The increase is mainly in the fast-growing internet and high-tech vertical. It started offering moderation on the brand's social media pages more actively, offering consultative services to help understand developments in hate speech legislation and the impacts and responsibilities of private organizations.