Vendor Analysis
published on May 26, 2021
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Report Overview:
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Webhelp’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
The BFSI sectors are an essential part of Webhelp's growth strategy for geographic expansion in CX services and functional extension in consulting and transformation, data services, and domain-specific KYC and payment processing. It plans to double the BFSI sector revenue in 2021 compared to 2018.