Vendor Analysis
published on Mar 12, 2024
Report Overview:
This NelsonHall assessment analyzes IntouchCX's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on IntouchCX is a comprehensive assessment of IntouchCX’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of IntouchCX’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
IntouchCX was rebranded in 2023 as part of a GTM strategy to position itself as an innovation-led CX services provider. It uses a "productive disruption" approach, leveraging proprietary technology and domain expertise in its seven target ecosystems. This in-depth understanding of the client industry translates into the knowledge of the client's end customers and the keys to success.
Outsourcing clients looking for a provider with a strong innovation framework using a bottom-up approachand an ecosystem of partners for employee well-being, trust and safety, and AI development, should especially consider this profile on IntouchCX.