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NEAT reports results:

  • Revenue Cycle Management 2025

    Jun 18, 2025 by Bilal Chaudhry
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering revenue cycle management (RCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in front, middle, and back-end services. Vendors evaluated for this NEAT are: Atos, Availity, Cognizant, Exela Technologies, Firstsource, Genpact, Omega Healthcare, Sagility, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Conversational Commerce 2025

    Apr 23, 2025 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Attack Surface Management 2025

    Apr 22, 2025 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering attack surface management (ASM) as part of their cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in automated ASM services and integrating ASM within a wider cyber resiliency strategy. Vendors evaluated for this NEAT are: Atos, Detectify, Kyndryl, TCS, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Benefits Administration: Health & Welfare 2025

    Apr 15, 2025 by DeeAnna Warrington
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering health & welfare (H&W) benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on health & welfare benefits, total benefits outsourcing (TBO), enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, Aptia, bswift, BusinessSolver, Conduent, Empyrean, Fidelity, isolved, MMB Digital, PlanSource, TELUS Health, and WEX. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Experience-Led HR Transformation 2025

    Apr 09, 2025 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, experience and engagement, efficiency, transformation journey); SME-mid market focus; and geographic coverage (Americas, Europe, Asia-Pacific, and global). Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, HR Path, Infosys, SD Worx, Strada, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Cognitive & Self-Healing IT Infrastructure Management 2025

    Mar 25, 2025 by John Laherty
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services, cognitive service desk, and AI. Vendors evaluated for this NEAT are: Accenture, Atos, Coforge, DXC, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, TCS, Tech Mahindra, Unisys, UST, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • RPO 2025

    Mar 11, 2025 by Jeanine Crane-Thompson
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering recruitment process outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on candidate experience, technology innovation, service innovation, multi-country delivery, and talent acquisition (TA) transformation. Vendors evaluated for this NEAT are: ADP, Advanced RPO, Cielo, Hudson RPO, IBM, Instant Impact, Korn Ferry, Lorien, NLB Services, NXTThing RPO, PeopleScout, Sanderson, and Talent Solutions RPO. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • P&C Operations: Analytics & AI 2025

    Feb 18, 2025 by Bilal Chaudhry
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in underwriting, customer service/administration, claims administration, operations analytics, and AI/GenAI. Vendors evaluated for this NEAT are: Capgemini, Cognizant, DXC, EXL, Foundever, Genpact, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Learning Services 2025

    Jan 21, 2025 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and employee lifetime skilling, and those with the best geographic footprint and scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, NLL Academy, Ozemio, Seertech, Tesseract Learning, and Vertex. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Core Banking Services 2025

    Jan 07, 2025 by Andy Efstathiou
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering core banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in operational services, cloud migration, process automation, AI & analytics, and professional services. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Avaloq, Capgemini, Coforge, Cognizant, Genpact, Happiest Minds, Infosys, Kyndryl, LTIMindtree, Quantiphi, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • F&A Transformation 2024

    Nov 12, 2024 by Vaibhav Wardhan
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering finance & accounting (F&A) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in analytics, CFO advisory services, BPS & transformation, and GenAI. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cognizant, Datamatics, Exela Technologies, Genpact, HCL Technologies, IBM, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Quality Engineering 2024

    Nov 06, 2024 by Dominique Raviart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA-based automation, AI-based analytics & automation, GenAI use cases, application migration to cloud testing, and SAP testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Coforge, Cognizant, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, Movate, NTT DATA, Planit, Qualitest, QualiZeal, TCS, Tech Mahindra, TestingXperts, Trigent, Virtusa, Wipro, and Xoriant. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Payroll Services 2024

    Oct 01, 2024 by Elizabeth Rennie
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: activpayroll, ADP, Ascent HR, CloudPay, Deel, isolved, Neeyamo, Papaya Global, Paybix, Paychex, PwC Consulting, Ramco Systems, Safeguard Global, SD Worx, Strada, TMF Group, UKG, Vistra, and Zellis. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • New World Workforce Management 2024

    Sep 18, 2024 by DeeAnna Warrington
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management (WFM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost value, scheduling, employee empowerment, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP, Dayforce, Infor, Paycor, SD Worx, Shiftboard, UKG, and WorkForce Software. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • CX Services in High Tech & Automotive 2024

    Sep 18, 2024 by Ivan Kotzev
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Global EOR Services 2024

    Sep 16, 2024 by Jeanine Crane-Thompson
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in delivering innovation in both technology and services, and those with specific capability serving enterprise-level and SMB companies. Vendors evaluated for this NEAT are: Atlas, CXC Global, Deel, FoxHire, G-P, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Learning Platforms 2024

    Sep 11, 2024 by Nikki Edwards
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in skilling/reskilling/upskilling, GenAI-optimized learning, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, Learning Pool, LearnUpon, NIIT, NovoEd, Seertech, Tenneo, Tesseract Learning, and Totara. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Process Understanding 2024

    Sep 10, 2024 by Mike Smart
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process understanding technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in task mining, process mining, continuous monitoring and management, communication mining, and enabling process transformation. Vendors evaluated for this NEAT are: ABBYY, Apromore, Celonis, EdgeVerve, Mehrwerk, Skan, SoftwareAG, Soroco, and UiPath. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • Healthcare Payer Operations Transformation 2024

    Jul 30, 2024 by Bilal Chaudhry
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in member engagement services & enrollment, claims management/administration, provider management/administration & network management, and care management & wellness services. Vendors evaluated for this NEAT are: Cognizant, Concentrix, Conduent, DXC Technology, Eviden, Exela Technologies, Firstsource, Genpact, Infosys, Mphasis, Sutherland, Viaante, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

  • End-to-End Cloud Infrastructure Management Services 2024

    Jul 09, 2024 by John Laherty
    This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering end-to-end cloud infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capabilities around cloud management, cloud orchestration, Microsoft Azure, AWS, and GCP. Vendors evaluated for this NEAT are: Accenture, Aspire Systems, Atos, Coforge, DXC, Fujitsu, Happiest Minds, Infosys, LTIMindtree, Movate, Mphasis, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Trianz, T-Systems, Unisys, UnitedLayer, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
    [read more]

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