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Tech Mahindra - CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Apr 17, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Tech Mahindra offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tech Mahindra’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Tapping on the IT services footprint in the telecom sector, TechM BPS division uses these capabilities to prove as a catalyst for digital transformation. TechM BPS is looking to employ its inhouse digital experience agencies for a combination of brand experience management, customer behavior experience analysis, and book of record knowledge.

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