Vendor Analysis
published on Jun 12, 2020
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Report Overview:
This NelsonHall vendor assessment analyzes Concentrix's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
The company's Customer Experience and Knowledge Insights Group provides the value-added components for digital transformation, including customized tools and processes. It serves as the tip of the spear to enter new logos and the starting point for digital innovation.