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Sutherland- CX Services in Telecom and Media

Vendor Analysis

by Ivan Kotzev

published on Jul 08, 2020

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Report Overview:

This NelsonHall vendor assessment analyzes Sutherland' offerings and capabilities in CX Services in Telecom and Media.

Who is this Report for:

NelsonHall’s CX Services in Telecom and Media profile on Sutherland is a comprehensive assessment of Sutherland’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Sutherland’s CX services offerings and capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

In 2018, Sutherland adopted the name Communications, Media, and Entertainment to signify the expansion of the vertical beyond traditional telecoms. It is leading with a consultative sales approach, identifying if the client need is for CX services or technology and working with a broader range of internal stakeholders such as digital officer. In the technology requirement scenarios, it is expanding the Sutherland Connect PaaS model.

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