featured posts:
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Tech Mahindra’s Allyis Acquisition Driving Content Transformation Services
Oct 27, 2022, by Ivan KotzevIn January 2022, Tech Mahindra acquired BPS provider Allyis. Allyis offers digital experience, cloud, AI, & engineering, data & analytics, and technical support services and has actively built trust and safety, content moderation, and content enhancement services. The deal complements Tech Mahindra's strategy over the last seven years to acquire and expand into experience[...]
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Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen
Sep 16, 2021, by Ivan KotzevEarlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? Birendra Sen: The pandemic caused almost a reset of customer experience objectives for brands. It acc[...]