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Ivan Kotzev is NelsonHall's Customer Experience (CX) Services Lead Analyst, with global responsibility for CX Services research and client support.
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May 29, 2025 | Customer Perspectives by Ivan Kotzev
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the conversational commerce market as well as the requirements and experiences of their peers. [...]
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