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Digital Manufacturing Services 2020
Mar 20, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting, build, and managed services. Vendors evaluated for this NEAT are: Altran, Atos, Capgemini, DXC Technology, IBM, Infosys, L&T Technology Services, Sopra Steria, and Tech Mahindra. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2020
Feb 11, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, Kuliza, LTI, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive CX Services 2020
Feb 06, 2020 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive customer experience services (CXS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are Atento, Comdata, Concentrix, CSS Corp, DXC Technology, HGS, Majorel, Sitel, Sutherland, Sykes, Tech Mahindra, Teleperformance, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management
Feb 04, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CGI, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, TCS, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2019
Dec 17, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner engagement, innovation, and strategic learning transformation. Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, G-Cube, GP Strategies, InfoPro Learning, Infosys, Learning Tribes, MPS Interactive, NIIT, Raytheon, The Learning Factor, and Upside Learning. To find out more, contact Guy Saunders at [email protected].[read more] -
Agile & DevOps Services
Dec 12, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering agile & DevOps services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile development and DevOps. Vendors evaluated are Atos, Capgemini, CGI, Cognizant, CSS Corp, DXC Technology, Hexaware, Infosys, LTI, Mphasis, NIIT Technologies, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Retail & CPG
Oct 17, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around revenue generation, cost optimization, and CX improvement. Vendors evaluated are: Alorica, Capita, Comdata, CSS Corp, HGS, Sitel, StarTek, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Crowdtesting
Sep 27, 2019 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile and specialized services. Vendors evaluated are 99tests, Applause, BugFinders, Global App Testing, passbrains, Qualitrix, Rainforest QA, Testbirds, Ubertesters, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology
Sep 24, 2019 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering human capital management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with a specific focus either on the small company market (with less than 500 employees) or the mid to large company market (upwards of 500 employees). Vendors evaluated for this NEAT are ADP, Ceridian, Cornerstone OnDemand, Infor, Kronos, Namely, Oracle, Paychex, PeopleStrategy, Ramco Systems, Sage People, SuccessFactors, SyncHR, Ultimate Software, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management Services
Sep 19, 2019 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around hosted/SaaS delivery, professional services, and support for new digital business models. Vendors evaluated are: Atos, Avaloq, Broadridge, Capgemini, DXC Technology, Infosys, LTI, NIIT, TCS, Tieto, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation Platforms
Aug 20, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on ease of IA adoption & scaling, bot/human co-working, end-to-end IA, and enabling business process owners to develop automations. Vendors evaluated for this NEAT are: AntWorks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood Software, Softomotive, and UiPath. To find out more, contact Guy Saunders at [email protected].[read more] -
Smart IT Services in Utilities
Aug 19, 2019 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering smart IT services in the utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around retail services and smart asset services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, Enzen, IBM, Infosys, Luxoft, NTT Data, TCS, and Tech Mahindra. To find out more, contact Guy Saunders at [email protected].[read more] -
Supply Chain Management Services
Jul 10, 2019 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain management (SCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive SCM capability, and SCM services for the life sciences & healthcare and retail & CPG sectors. Vendors evaluated for this NEAT are Arvato, Capgemini, Exertis, Genpact, GEP, Infosys, OnProcess, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Recruitment Process Outsourcing
Jul 09, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on sourcing candidates, candidate experience, technology innovation, geographic footprint & scalability, and services delivery innovation. Vendors evaluated for this NEAT are: ADP, Alexander Mann Solutions, Avencia, Cielo, Hudson, IBM, KellyOCG, Korn Ferry, ManpowerGroup Solutions, PeopleScout, PeopleStrong, Personify, Pontoon, Resource Solutions, Sevenstep, talentCRU, TalentRISE, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Analytics BPS
Jun 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced analytics business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in each of six industry sectors: BFSI, Healthcare, Manufacturing & High Tech, Retail & CPG, Telecom, and Travel, Transport & Hospitality. Vendors evaluated for this NEAT are: Capgemini, Concentrix, Conduent, EXL, Genpact, HGS, Infosys, NTT Data, Sutherland, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services
Jun 06, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting & Strategy Formation, Incident Response & BCM, and Managed Security Services. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, Deloitte Consulting, DXC Technology, EY, IBM, LTI, NTT Security, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT in Digital Transformation
May 02, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) services in support of digital transformation. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in each of seven industry sectors: Energy & Utilities, Healthcare, Manufacturing, Retail, Supply Chain, Telecoms, and Travel, Transportation & Logistics. Vendors evaluated are: Atos, Capgemini, EY, Genpact, Infosys, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Keith MacLean at [email protected].[read more] -
Healthcare Commercial Payer BPS
May 01, 2019 by Sven LohseThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare commercial payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Capgemini, CGI, Cognizant, Concentrix, Conduent, Cotiviti, DXC Technology, EXL, Firstsource, Genpact, Hexaware, HGS, Infosys, NTT Data, Optum, Sutherland, TCS, Tech Mahindra, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation Software Testing Services
Apr 23, 2019 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next-generation software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on mobile testing, AI-based automation, UX testing, and other cognitive and testing capability. Vendors evaluated for this NEAT are: Accenture, Amdocs, Capgemini, Cigniti, Cognizant, DXC Technology, HCL Technologies, IBM, Infostretch, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, and TestingXperts. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2019
Apr 09, 2019 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on multi-country payroll services, payroll services in Asia Pacific, and the small to medium business (SMB) market in N. America. Vendors evaluated for this NEAT are: ADP, activpayroll, Immedis, Kronos, OneView HR, OneSource Virtual, Ascender, NGA HR, Neeyamo, Excelity Global, Accountor, BDO, AscentHR, Alight Solutions, Ceridian, ADAM HCM, CloudPay, Infosys, Paychex, Zalaris, SD Worx, Safeguard Global, Ramco Systems, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Conduent Launches FastCap to Improve Clients' Working Capital
Nov 03, 2022 by Rachael Stormonth[read more] 0 commentsConduent has launched FastCap to assist organizations in improving their working capital. FastCap is offered as a managed service leveraging its subject matter expertise in accounts payable and procurement and applying a set of tools (both proprietary and third party). These tools research and [...]
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020 by John Willmott[read more] 0 commentsThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
D-GEM: Capgeminiās Answer to the Problem of Scaling Automation
Mar 05, 2019 by John Willmott[read more] 0 commentsFinance & accounting is at the forefront of the application of RPA, with organizations attracted by its high volumes of transactional activity. Consequently, activities such as the movement and matching of data within purchase-to-pay have been a frequent start-point for organizational automation[...]
HPE: Digitizing F&A BPS to Realize Profit Maximization
Nov 24, 2015 by John Willmott[read more] 0 commentsNelsonHall recently attended the Hewlett Packard Enterprise (HPE) “Empowering the Customer to Win in the Digital Age” event hosted by HPE BPS. The theme was strongly around digital and empowering organizations to own the (increasingly digital) interface between customers, suppliers, and [...]
Cabinet Office on Track with Shared Services Strategy
Nov 04, 2013 by NelsonHall Analyst[read more] 0 commentsThe U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sec[...]
Xerox Acquires Customer Value Group to Enhance Collections Capability in F&A BPO Portfolio
Jul 02, 2013 by Rachael Stormonth[read more] 0 commentsXerox's acquisition of U.K. based Customer Value Group (CVG) indicates that Xerox's ambitions for the acquired ACS business and for FAO in particular have not dimmed. CVG's primary product, Value+ is a SaaS-based offering that supports the management of customer cred[...]
Accenture to Sign F&A BPO Contract with Marriott in Transfer of Onshore Captive
Jun 19, 2013 by Rachael Stormonth[read more] 0 commentsAccenture has continued the trend of acquiring captives as a means of gaining domain capability in a multi-process F&A BPO deal with Marriott International, Inc. that has been described by both parties as a strategic collaboration. In a ten-year contract to provide F&A service[...]
Accenture Awarded Multi-Tower BPO Contract by SSAB
May 02, 2013 by Rachael Stormonth[read more] 0 commentsAccenture's seven-year BPO contract with Swedish steel manufacturer SSAB announced this week will see it providing accounts payable, accounts receivable, some CMS activities as well as operational procurement, sourcing and category management for selected country operations in Europe. Ac[...]
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