Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
meet & follow
John Laherty is a Senior Analyst and a member of NelsonHall's IT Services team.
meet & followCovered vendor profiles within the Vendor Intelligence Program program
Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.
To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
Track the pattern of service adoption by monitoring Vendor Intelligence Program contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
Contains NelsonHall's BPS service line definitions covering all front-office, industry-specific, and back-office BPS services.
service line definitionspublished on Feb 13, 2025
Intelcia awarded CX services contract expansion by French retail group Fnac-Darty.
Intelcia will carve out Fnac-Darty’s contact centers in Marseille and Bordeaux.
Fnac-Darty is also supported by Konecta.
