DEBUG: PAGE=article, TITLE=Our Team,ID=1464,TEMPLATE=analyst

Mike Smart

Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

He is a also member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and John Laherty. In addition, Mike has specialist knowledge in Managed Security Services (MSS), having delivered several major global MSS projects for NelsonHall.

His current project is Cyber Resiliency.

Highly regarded for his analytical talents, Mike leads data modeling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also tracks and regularly reports on developments within IT infrastructure services firms.

As Operations Officer, Mike is responsible for day-to-day operations, including overseeing the development of NelsonHall's IT systems and processes.

Mike joined NelsonHall in 2012 with six years' experience in direct to consumer sales and operational management within a global organization. Mike holds a 1st Class Honors BSc in Mathematics from Heriot Watt University. When not working, Mike enjoys running, kayaking and cinema.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact Mike Smart

Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Reports by Mike Smart:

Latest tweets by Mike Smart:


Latest tweets from our analysts:

    meet & follow all our analysts

    Latest blog posts by Mike Smart:

    • The Future of Process Discovery & Mining: 2023 and Beyond

      Jan 05, 2023, by Mike Smart

        Process discovery and mining platforms, which examine organizations’ process data as part of transformation initiatives, have become an increasingly critical part of process automation and reengineering journeys. Here I look at what to expect in the process discovery and minin[...]

    • UiPath: Going Big with Integrated Business Automation Platform

      Oct 12, 2022, by Mike Smart

        NelsonHall recently attended UiPath’s Forward V event in Las Vegas. The company has recently passed $1bn in Annual Recurring Revenue (ARR), up 44% y/y, enabled through its base of 10.5k clients. This includes some very large clients such as Generali, and, similar to the other tie[...]

    • Automation Anywhere Launches AARI to Facilitate Bot Access to Employees

      Oct 09, 2020, by Mike Smart

        NelsonHall recently attended Automation Anywhere's 2020 innovation day, where the company launched its Automation Anywhere Robotic Interface (AARI) digital assistant focused on making bot usage easier and more accessible to employees. Automation Anywhere Robotic Interface AAR[...]