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Multi-Process HR Transformation Services 2024
Apr 17, 2024 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, efficiency, Workday services, SuccessFactors services, Oracle HCM services), company focus (SME-mid market, large enterprises) and geographic coverage (North America, Europe, and multi-country). Vendors evaluated for this NEAT are: Vendors evaluated for this NEAT are: Accenture, ADP, Alight Solutions, Capgemini, Conduent, HR Path, IBM, SD Worx, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Salesforce Services 2024
Apr 02, 2024 by Kishore GortiThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services. Vendors evaluated for this NEAT are: Accenture, Apexon, Capgemini, CGI, Coforge, Cognizant, Deloitte Consulting, EPAM Systems, Grazitti Interactive, IBM, Infosys, LTIMindtree, Mastek, NTT DATA, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CWS & MSP 2024
Mar 26, 2024 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology innovation & transformation, services innovation & transformation, and geographic footprint & scalability. Vendors evaluated for this NEAT are: CXC Global, Hudson RPO, Lorien, Magnit, NLB Services, Page Outsourcing, Pontoon, Resourgenix, Rullion, and Sanderson. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
CX Services Transformation 2024
Feb 22, 2024 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].[read more] -
Cyber Resiliency 2024
Feb 20, 2024 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in Cyber Consulting & Strategy Construction, Managed Cyber Security Services, and Incident Response & Backup Services. Vendors evaluated for this NEAT are Abacode, Accenture, Capgemini, DXC Technology, Eviden, IBM, Infosys, Kyndryl, Sopra Steria, Tata Communications, Tata Consultancy Services, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Operations Transformation 2024
Jan 30, 2024 by Bilal ChaudhryThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering property & casualty (P&C) insurance operations transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in new product set-up, underwriting, customer administration, and claims administration. Vendors evaluated for this NEAT are: Cogneesol, Cognizant, DXC Technology, Genpact, Mphasis, TCS, WNS, and Xceedance. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation Benefits Administration 2024
Jan 24, 2024 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering benefits administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on total benefits outsourcing (TBO), health & welfare (H&W) benefits, enabling digital transformation, marketplace capability, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Aon, bswift, Businessolver, Conduent, Empyrean, Fidelity, isolved, TELUS International, and WEX. To find out more, contact Guy Saunders at [email protected].[read more] -
Industry 4.0
Jan 23, 2024 by Eric LevineThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Industry 4.0 services for manufacturing. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in AR/VR and digital twins, monitoring and security services, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Capgemini, Cyient, DXC Technology, Eviden, IBM, L&T Technology Services, LTIMindtree, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
ESG Services in Banking 2024
Jan 10, 2024 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering ESG services in the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, social services, governance services, and environmental services. Vendors evaluated for this NEAT are: Avaloq, Capgemini, Happiest Minds, Infosys, LTIMindtree, Mphasis, Sopra Steria, TCS, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2024
Jan 09, 2024 by Vaibhav WardhanThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting & transformation, sourcing & category management, and downstream procurement. Vendors evaluated for this NEAT are: Accenture, Capgemini, Dragon Sourcing, Efficio, Genpact, GEP, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2023
Nov 27, 2023 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in build services, run services, and around Microsoft products. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Compucom, Computacenter, DXC Technology, Fujitsu, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, Stefanini, TCS, T-Systems, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services 2023
Nov 09, 2023 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with digital payroll capability, multi-country payroll capability, and extended HR capability. Vendors evaluated for this NEAT are: ADP, Alight Solutions, CloudPay, Infosys, isolved, Neeyamo, OneSource Virtual, Paybix, Paychex, Popay, Ramco Systems, Safeguard Global, SD Worx, TMF Group, and UKG. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2023
Oct 27, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in service innovation, technology innovation, and skilling (including reskilling and upskilling), and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Capgemini, GP Strategies, IBM, InfoPro Learning, Infosys, NIIT, Ozemio, Seertech, Tesseract Learning, and VPS. To find out more, contact Guy Saunders at [email protected].[read more] -
Global EOR Services 2023
Oct 03, 2023 by Jeanine Crane-ThompsonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global EOR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and those with specific capability in delivering innovation in both technology and services. Vendors evaluated for this NEAT are: Atlas, CXC Global, Globalization Partners, Magnit, Multiplier, Neeyamo, Papaya Global, Remofirst, Remote, Safeguard Global, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Platforms 2023
Sep 05, 2023 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning technology platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, those with specific capability in the mid-market, and those with the best geographic footprint and market scalability. Vendors evaluated for this NEAT are: Bridge, Cornerstone, Degreed, Edflex, InfoPro Learning, Infosys, Invince, Komensky, KREDO (a Tesseract Learning platform), Learn Amp, Learning Pool, NIIT MTS, NovoEd, Seertech, Tenneo, and Totara. To find out more, contact Guy Saunders at [email protected].[read more] -
Content Transformation 2023
Aug 15, 2023 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of customer experience (CX) vendors offering content transformation services. This encompasses content moderation services, which includes trust and safety and community management; and content creative services, focused on marketing back-office activities such as editing, localization, and labelling, plus some AI training. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Concentrix, Conectys, Foundever, Majorel, Sutherland Global Services, TaskUs, Tech Mahindra, Teleperformance, TELUS International, transcosmos, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation in Banking 2023
Jul 10, 2023 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed services, and professional services. Vendors evaluated for this NEAT are: Accelirate, Capgemini, Coforge, Datamatics, Fidelity Information Services, Firstsource, Infosys, LTIMindtree, Mphasis, Sopra Banking Software, TCS, Tech Mahindra, UST, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2023
Jun 30, 2023 by DeeAnna WarringtonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP, Ascent HR, Cornerstone, Darwinbox, Hibob, Infor, isolved, Oracle, Paychex, Paycor, Paylocity, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering 2023
Jun 12, 2023 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly referred to as software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in application security testing, RPA-based test automation, AI-based analytics & automation, UX testing, cloud migration testing, and ERP & COTS testing. Vendors evaluated for this NEAT are: Accenture, Amdocs, Apexon, Aspire Systems, Atos, Capgemini, Cigniti, Cognizant, eInfochips, EPAM Systems, Expleo, IBM, Infosys, LTIMindtree, NTT DATA, Qualitest, TCS, Tech Mahindra, TestingXperts, Testinium, Trigent, ValueMomentum, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Process Understanding 2023
Jun 06, 2023 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process understanding technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in task mining/process discovery, process mining, continuous monitoring and management, and enabling automation-focused process transformation. Vendors evaluated for this NEAT are: ABBYY, ActiveOps, Appian, Apromore, BusinessOptix, Celonis, Decisions, EdgeVerve, Futuroot, IBM, Mehrwerk, Skan, SoftwareAG, Soroco, UiPath, UpFlux, and Workfellow. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
RPA & AI in HR Taking Off
Mar 17, 2017 by Gary Bragar[read more] 0 commentsRobotic process automation and artificial intelligence (RPA & AI) in HR are at an early stage, though the clear signs are that vendors are beginning to make investments that are paying off for their clients. Here I take a look at recent RPA & AI initiatives in three areas of HR[...]
BearingPoint: Innovating and Partnering to Reach €1bn Revenue
Mar 17, 2017 by Mike Smart[read more] 0 commentsNelsonHall recently attended BearingPoint’s 2017 analyst summit in Le Village by CA, Paris. A key takeaway from the event was BearingPoint’s ability to partner with its clients and its partner network to drive innovation. Innovation Hubs Crédit Agricole, one of its largest c[...]
Atos' Banking Business Focuses on Digital Transformation Opportunities Where it has Unique Capabilities to Grow Fast
Mar 16, 2017 by Andy Efstathiou[read more] 0 commentsAtos’ recent analyst event in Boston provided insight into its roadmap for 2017-2019. This note focuses specifically on its digital roadmap for the banking and financial services sector. While financial services is Atos' smallest industry segment (17% of 2016 rev[...]
CSS Corp: Focused on Automating Enterprise Cloud Adoption for Consumer-Facing Clients
Mar 15, 2017 by NelsonHall Analyst[read more] 0 commentsCSS Corp. is a privately held Milpitas, CA-headquartered IT services and tech support vendor that NelsonHall estimates had revenues approaching $200m in FY16. The company has a new leadership team, many of whom are ex-Infosys, and it is now looking to expand beyond its core technical s[...]
Wipro & Automation Anywhere: Extending Beyond Rule-Based RPA into New Digital Business Process Models
Mar 13, 2017 by John Willmott[read more] 0 commentsWipro began partnering with Automation Anywhere in 2014. Here I examine the partnership, looking at examples of RPA deployments across joint clients, at how the momentum behind the partnership has continued to strengthen, and at how the partners are now going beyond rule-based RPA to b[...]
Digitalizing the Manufacturing Sector: A Close Look at Capgemini’s DM Strategy
Mar 07, 2017 by Dominique Raviart[read more] 0 commentsWe recently met with the head of Capgemini’s Digital Manufacturing unit to get a perspective on the challenges in manufacturing and how Capgemini is helping to address them. Digital Manufacturing (DM), one of Capgemini’s newer strategic offerings, is a virtual service li[...]
Unisys’ Evolution Continues with Security, Industry-Specific IP & Analytics at the Core
Mar 07, 2017 by John Laherty[read more] 1 commentsNelsonHall recently attended a Unisys analyst and advisor day in London. The tagline for the UnisysNOW event was Securing Your Tomorrow, with security taking a central role in the firm’s corporate transformation, along with a vertical-led go-to-market strategy, and analytics. Her[...]
NTT DATA Services: First Look at the Newly Married Couple
Mar 07, 2017 by Rachael Stormonth[read more] 0 commentsIn our blog last November (see here) at the time of NTT DATA Inc.’s closure of its acquisition of Dell Services, we summarized that Dell Services was a strategic but expensive acquisition for NTT DATA, and that while the former Perot Systems did not thrive as part of Dell, n[...]
ADP Focuses on Employee Engagement & Talent Retention with StandOut
Feb 22, 2017 by Gary Bragar[read more] 0 commentsHiring is cited as one of the top challenges faced by CEOs in 2017, set against a backdrop of government and regulatory changes. However, it is effective performance management, including employee engagement leading to retention of talent, that will be key to enabling organization[...]
Benefits Administration Vendors Need to Demonstrate Expertise & Strong Technology to Win New Clients
Feb 22, 2017 by NelsonHall Analyst[read more] 0 commentsNelsonHall’s latest Benefits Administration Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of some of the findings from our interviews with benefits administration cu[...]
SD Worx’s Acquisition & Partnership Strategy Paying Off
Feb 17, 2017 by Elizabeth Rennie[read more] 0 commentsMerger and acquisition activity in the payroll services market was relatively quiet in 2016, with most of the leading payroll providers focusing primarily on organic growth while investing in the development of new and enhanced solutions internally rather than on making big acquisition[...]
L&T Infotech’s Digital Customer Experience: Joining the Dots Across UX Testing
Feb 16, 2017 by Dominique Raviart[read more] 0 commentsIn a previous blog, I looked at L&T Infotech’s efforts in automation, and in particular around data, from an analytics and test data management point of view (see the blog here). In this blog, I take a look at recent advances L&T Infotech (LTI) has made in User Experience[...]
Facts & Implications of Aon Hewitt’s Sale to Blackstone
Feb 16, 2017 by NelsonHall Analyst[read more] 0 commentsLast week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of [...]
Insurance BPS: Delivery & Service Line Trends for 2017
Feb 09, 2017 by NelsonHall Analyst[read more] 0 commentsThe insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key[...]
WNS Moves from P2P to Source-to-Pay with Denali Sourcing Services
Feb 02, 2017 by Rachael Stormonth[read more] 0 commentsWNS has just closed its acquisition of Denali Sourcing Services. An investment of around $40m, funded primarily with long-term debt, this is WNS’ largest acquisition in a decade (since that of Marketics Technologies, which enhanced its ability to offer offshore analytics services in [...]
CMS in Bulgaria: TeleTech Explores Multilingual Skills & Aims to Move up the Value Chain
Jan 31, 2017 by Ivan Kotzev[read more] 0 commentsLast month, NelsonHall visited TeleTech’s delivery center in Sofia, Bulgaria, to discuss the company’s main European operations and the advantages and challenges of Bulgaria as a customer management services (CMS) delivery destination. From Sofica to TeleTech TeleTech[...]
Accenture Testing Services: Focus on UX, Automation & Changing Workforce Needs
Jan 30, 2017 by NelsonHall Analyst[read more] 0 commentsAccenture recently held a two-day symposium for the clients of its testing services to look at how testing services are changing, showcase its latest offerings, and allow successful engagements to discuss the keys to their success and lessons learned. Testing services are at a crossroads, as [...]
HRO: Three Key Trends Driving Talent Acquisition Markets
Jan 27, 2017 by Nikki Edwards[read more] 0 commentsBy Nikki Edwards & Gary Bragar In recent industry discussions around talent acquisition, we have identified a number of interconnected trends that are having a significant impact on talent acquisition markets. Here, we take a look at three key trends, and at how HRO vendors in t[...]
L&T Infotech’s Assurance Platform: Identifying Automation Gaps In Data-Related Testing
Jan 25, 2017 by Dominique Raviart[read more] 0 commentsNelsonHall has been advocating for some time that software testing services vendors should focus on automating full testing processes or testing functions, and no longer be solely focused on standalone accelerators/point solutions. This is commonly called a ‘platform’ appro[...]
NelsonHall’s Blogging Year: A Selection From 2016
Jan 25, 2017 by Rachael Stormonth[read more] 0 commentsNelsonHall analysts are regular bloggers, and while you might be familiar with a number of them, you might not be aware of the full range of topics that NelsonHall analysts blog about. We thought it was an opportune time to look back and pick out just a few of the many blog articles produced last ye[...]
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