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CMS in Telecoms/Cable/Satellite Sector
Dec 09, 2014 by Vicki JenkinsNelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall AnalystNelsonHall's NEAT for P&C insurance BPO analyzes the performance of vendors offering P&C insurance BPO services specifically for the automotive sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CSC, Cognizant, EXL, Genpact, Infosys, Innovation Group, MphasiS, Quindell, Sutherland, TCS, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
MSP
Nov 14, 2014 by NelsonHall AnalystNelsonHall's Managed Service Programs (MSP) NEAT analyzes the performance of vendors offering outsourced MSP services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: Advantage xPO, Alexander Mann Solutions (AMS), Allegis Global Solutions (AGS), Capita, Hudson, KellyOCG, Pontoon, Resource Solutions, TAPFIN, and Volt. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Transformational CMS
Oct 23, 2014 by NelsonHall AnalystNelsonHall's Transformational CMS NEAT analyzes the performance of vendors offering Transformational Customer Management Services. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis include: CCS Corp, Firstsource, HGS, Infosys, Sutherland, Teleperformance, TCS, Transcom, Transcosmos, and WNS. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Software Testing 2014
Sep 10, 2014 by Dominique RaviartNelsonHall's software testing NEAT analyzes the performance of vendors offering software testing IT outsourcing services. Vendors within this NEAT analysis include: Accenture, Amdocs, Atos, Capgemini, Cigniti, Cognizant, CSS Corp, EPAM Systems, HCL Tech, Infosys, L&T Infotech, Maveric, MindTree, Qualitest, SQS, Syntel, TCS, Tech Mahindra, Virtusa Polaris, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Reference Data Management
Aug 21, 2014 by Andy EfstathiouNelsonHall's reference data management NEAT analyzes the performance of vendors offering reference data management outsourcing services. Vendors within this NEAT analysis include: Genpact, HCL Technologies, iGate, Infosys, MphasiS, NIIT Technologies, Syntel, Tata Consultancy Services, Wipro, WNS Global Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
MPHRO
Jul 29, 2014 by Amy GurchenskyNelsonHall's Multi-Process HRO NEAT analyzes the performance of vendors offering Multi-Process HRO services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Accenture, ADP Employer Services, Aon Hewitt, Capita, Genpact, HCL Technologies, HP, IBM, Infosys, Neeyamo, NGA Human Resources, Talent2, Tata Consultancy Services, Wipro Ltd, WNS Global Services, Xerox Services, Zalaris. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payroll BPO 2014
Jul 22, 2014 by Elizabeth RennieNelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP Employer Services, Aon Hewitt, Capita, Ceridian, CloudPay, Genpact, HP, Infosys, MidlandHR, NGA Human Resources, SafeGuard World International, SD Worx, Sopra, Talent2. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Legal Process Outsourcing 2014
Jul 15, 2014 by NelsonHall AnalystNelsonHall's legal process outsourcing NEAT analyzes the performance of vendors offering legal process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Infosys, Mindcrest,Exigent, Cobra Legal Solutions, Clutch Group, NewGalexy, Capita, LegalBase, Integreon, WNS Global Services, Capgemini and Quislex. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Recruitment Process Outsourcing
Feb 20, 2014 by Elizabeth RennieNelsonHall's RPO NEAT analyzes the performance of vendors offering recruitment processing outsourcing services. Vendors within this NEAT analysis include: ManpowerGroup Solutions, ADP RPO, IBM Kenexa, AllegisTalent2, PeopleScout, KellyOCG, Pinstripe & Ochre House (now Cielo), Futurestep, Hudson, Yoh, WilsonHCG, Alexander Mann Solutions. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
CMS in Retail Banking 2014
Feb 14, 2014 by Vicki JenkinsNelsonHall's CMS in retail banking BPO NEAT analyzes the performance of vendors offering customer management services outsourcing services to the retail banking sector. Vendors within this NEAT analysis include: Aditya Birla Minacs, Aegis, EGS, Firstsource, Infosys, Serco, Sitel, Teleperformance, trascosmos, Transcom, Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Property and Casualty BPO
Feb 05, 2014 by NelsonHall AnalystNelsonHall's P&C BPO NEAT analyzes the performance of vendors offering Property and Casualty business process outsourcing services. Vendors within this NEAT analysis include: CSC, EXL Service, Genpact, Infosys, Innovation Group, NIIT Tech, Sedgwick Claims Management, TCS, Wipro, WNS and Xchanging. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Multi-Channel CMS
Feb 03, 2014 by NelsonHall AnalystNelsonHall's Multi-Channel CMS NEAT analyzes the performance of vendors offering multi-channel customer management services. Vendors within this NEAT analysis include: HP, Infosys Serco, Sitel, Sutherland, West and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Capital Markets BPO
Jan 30, 2014 by Andy EfstathiouNelsonHall's Capital Markets BPO NEAT analyzes the performance of vendors offering capital markets business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, EXL Service, Genpact, HCL Technologies, iGate, Infosys, MphasiS, Syntel, TCS and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Data Center Outsourcing
Jan 27, 2014 by NelsonHall AnalystNelsonHall's Data Center Outsourcing NEAT analyzes the performance of vendors offering data center services. Vendors within this NEAT analysis include: Atos, Capgemini, CGI, Dell, HCL, HP, TCS, Unisys and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Learning BPO
Jan 22, 2014 by Gary BragarNelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Core Banking
Dec 05, 2013 by Andy EfstathiouNelsonHall's Core Banking BPO NEAT analyzes the performance of vendors offering Core Banking business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage/Loan BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payment BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Payment BPO NEAT analyzes the performance of vendors offering Payment business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Social Media Services BPO
Oct 17, 2013 by NelsonHall AnalystNelsonHall's Social Media Services NEAT analysis assesses the capability of vendors offering Social Media Services business process outsourcing. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Aegis, Capita, Dell, Firstsource, Genpact, HP Enterprise Services, Sitel, Wipro, WNS, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
NXTThing RPO: Balancing Human Interaction & Advanced Technology
Sep 25, 2024 by Jeanine Crane-Thompson[read more] 0 commentsAdvanced technologies such as GenAI, ML, and NLP continue gaining momentum, yielding greater efficiency and savings across all areas of talent acquisition (TA). Vendors are becoming more expert in applying these tools, improving TA outcomes and candidate experience, reducing candidate [...]
Hitachi Digital Services: Pursuing Market Recognition with Hitachi Group’s Backing
Sep 25, 2024 by Dominique Raviart[read more] 0 commentsHitachi Digital Services recently held an Advisor & Analyst event in London. The company is rolling out its communication plan to increase client and industry awareness. It goes to market, selectively, with the larger Hitachi Group in the U.S. and U.K., targeting a few industries. [...]
TechM Uses GenAI to Reshape Application Delivery
Sep 23, 2024 by Gaurav Parab[read more] 0 commentsTech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, [...]
Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024 by Ivan Kotzev[read more] 0 commentsIn August, NelsonHall spoke with the leadership of Movate AI to discuss the market expectations and challenges of AI integration, their in-house holistic framework, target applications, existing deployments, and how the company plans to build commercial relationships around this AI rei[...]
TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024 by Dominique Raviart[read more] 0 commentsWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated[...]
Helios: Aiming to Transform the Employee & Global Team Experience
Aug 26, 2024 by Jeanine Crane-Thompson[read more] 0 commentsThe workplace environment continues to transform, directly impacting the priorities of HCM vendors. Top of mind is ensuring employee engagement and wellness throughout the HR lifecycle, supporting all workplace scenarios (i.e., on-site, remote, hybrid), career tenure, and gen[...]
WNS’ Healthcare Consult: Enhancing Clinical Guidance & Authorization Support Services
Aug 16, 2024 by Bilal Chaudhry[read more] 0 commentsIn recent discussions with WNS, NelsonHall explored the company's advanced healthcare management solutions. WNS provides evidence-based criteria to guide providers in ordering the most appropriate tests, procedures, and treatments for their members. This approach enhances[...]
Harnessing Process Mining Data to Transform the NHS
Jul 22, 2024 by Mike Smart[read more] 0 commentsIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
Digital Workplace Services Driving Human-Centric Experience
Jul 15, 2024 by John Laherty[read more] 0 commentsNelsonHall recently completed an in-depth analysis of advanced digital workplace services, in which we spoke to multiple leading IT services vendors and their clients. This blog looks at some of the key themes from this research, the investments vendors need to make to meet client dema[...]
Evolving Practices in Core Banking Platform Transformation
Jul 12, 2024 by Andy Efstathiou[read more] 0 commentsBanks are undertaking core banking transformation projects at an accelerating pace. Typically, two-thirds of these transformation projects will fail. Most either fail to implement a new solution altogether, leaving the bank with the original legacy system, or (in the case of a successf[...]
Accelerating Use of AI: How TCS is Helping Financial Institutions
Jul 04, 2024 by Andy Efstathiou[read more] 0 commentsFinancial institutions are data-driven businesses, and because of decades of investment in technology, banks process data using heterogeneous legacy environments. Modern AI and GenAI solutions promise to enable banks to manage and analyze data more effectively. However, adopting new AI[...]
ArvatoConnect Focused on Results-Driven CX with Consumer Duty
Jul 03, 2024 by Ivan Kotzev[read more] 0 commentsIn July 2023, the U.K. Financial Conduct Authority (FCA) introduced Consumer Duty, a set of rules and guidelines to drive companies to deliver good outcomes for customers. By the end of July 2024, firms are required to ensure the application of Consumer Duty to closed products and serv[...]
Datamatics Expands Salesforce Capabilities with Dextara Acquisition
Jun 27, 2024 by Gaurav Parab[read more] 0 commentsWe recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: [...]
Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024 by Ivan Kotzev[read more] 0 commentsIn May, Alorica announced the appointment of Mike Clifton and Max Schwendner as Co-Chief Executive Officers. Prior, Mike was the company’s Chief Growth and Transformation Officer, and Max was President Business Services and Chief Financial Officer. I spoke with them earlier this [...]
Wipro Brings Depth to GenAI Use Cases for QE
Jun 21, 2024 by Dominique Raviart[read more] 0 commentsWipro recently briefed NelsonHall on its GenAI investments for quality engineering, discussing the creation of use cases and sharing the thinking behind some of its decision-making. Wipro’s GenAI investments for QE are part of the company’s ai360 program, a $1bn investme[...]
UKG Betting Big on AI and Global Reach
Jun 03, 2024 by Elizabeth Rennie[read more] 0 commentsI recently attended the 2024 UKG Spring Analyst Day, the theme of which was helping organizations become a great place to work through human-centered technology. The event provided clear demonstrations of what the company has delivered as well as a preview of what’s to come. UKG [...]
Cognizant Aims for Major Uplift in Bluebolt Grassroots Innovation Program in 2024
May 24, 2024 by John Willmott[read more] 0 commentsCognizant has a long history of continuous improvement and innovation. However, its grassroots delivery teams were reticent in taking minor innovations to clients, so it underperformed in idea and innovation generation and ran beneath the radar, with clients typically unaware of innova[...]
How EY is Rethinking Advanced Technology for Banks
May 22, 2024 by Andy Efstathiou[read more] 0 commentsI recently attended the EY Global Analyst Summit 2024, the theme of which was Rethink! The conference sought to answer the question, “How is EY rethinking the value it delivers?” and this blog looks at how EY is rethinking its activities in support of the BFS industry secto[...]
Advanced RPO Acquires Aspirant RPO to Expand Scope of Services
May 13, 2024 by Jeanine Crane-Thompson[read more] 0 commentsRecruitment process outsourcing provider Advanced RPO acquired Aspirant RPO, headquartered in Pittsburgh, PA, on May 1, 2024. Advanced RPO delivers full-cycle, project-based, custom, and high-volume RPO solutions to its clients across high-growth, mid-market, and enterprise sectors.[...]
Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024 by John Willmott[read more] 0 commentsConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
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