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Digital Transformation Technologies & Services
NelsonHall's Digital Transformation Technologies & Services program is designed for organizations considering, or actively engaged in, the application of robotic process automation (RPA) and cognitive services such as AI to their business processes.
Buyer Transformation Requirements by Sector
The Buyer Transformation Requirements by Sector program provides a comprehensive overview of BPS markets with a focus on market developments and market forecasting by industry, service line and geography. The program provides timely identification of changes in market opportunity and service delivery mechanisms, and helps organizations understand, adopt, and optimize the next generation of business process models.

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Track the pattern of service adoption by monitoring Operations Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Operations Transformation

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latest vendor assessments:

NelsonHall keeps tabs on all these vendors so that you don't have to do so, providing all the analysis of vendor capabilities that you require for shortlist selection

Genpact - GenAI-Enabled Operational Transformation
Oct 28, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Genpact's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Coforge - GenAI-Enabled Operational Transformation
Oct 27, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Coforge's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Tata Consultancy Services - GenAI-Enabled Operational Transformation
Oct 20, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Movate - GenAI-Enabled Operational Transformation
Oct 17, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Movate's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Atos - GenAI-Enabled Operational Transformation
Oct 16, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Atos' offerings and capabilities in GenAI-Enabled Operational Transformation.. [...]
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ArvatoConnect - GenAI-Enabled Operational Transformation
Oct 15, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes ArvatoConnect's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Sopra Steria - GenAI-Enabled Operational Transformation
Oct 06, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Sopra Steria's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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WNS - GenAI-Enabled Operational Transformation
Oct 01, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes WNS' offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Concentrix - GenAI-Enabled Operational Transformation
Sep 26, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes Concentrix's offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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HGS - GenAI-Enabled Operational Transformation
Sep 25, 2025 | Vendor Analysis by Mike Smart
This vendor assessment analyzes HGS' offerings and capabilities in GenAI-Enabled Operational Transformation. [...]
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Vendor coverage

Covered vendor profiles within the Operations Transformation program

featured research
in Operations Transformation:

Process Understanding
Sep 09, 2024 | Market Analysis by Mike Smart
NelsonHall’s Process Understanding market analysis consists of 61 pages [...]
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Process Understanding 2023
Jun 06, 2023 | Market Analysis by Mike Smart
NelsonHall’s Process Understanding market analysis consists of 71 pages [...]
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Process Discovery & Mining Technology Evaluation 2021
Oct 25, 2021 | Market Analysis by Mike Smart
NelsonHall's market analysis of Process Discovery & Mining Technology Evaluation industry and trends consists of 83 pages plus detailed appendices. [...]
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Intelligent Automation Technology Platform Evaluation
Aug 31, 2021 | Market Analysis by Mike Smart
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NelsonHall’s market analysis of the intelligent automation market consists of 57 pages. [...]
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Blockchain Services 2021
Apr 27, 2021 | Market Analysis by Mike Smart
NelsonHall's market analysis of the Blockchain Services consists of 57 pages. [...]
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Business Process & Case Management Technology Evaluation
Dec 15, 2020 | Market Analysis by Mike Smart
NelsonHall's market analysis of the Business Process & Case Management Technology Evaluation Services consists of 48 pages. [...]
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Process Discovery & Mining Technology Evaluation
Jul 28, 2020 | Market Analysis by Mike Smart
NelsonHall's market analysis of Process Discovery & Mining Technology Evaluation consists of 55 pages. [...]
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Document Cognition SmartLabTest Evaluation
Apr 09, 2020 | Market Analysis by Mike Smart
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NelsonHall's SmartLabTest evaluation of the Document Cognition Platforms consists of 44 pages. All significant document cognition platform vendors were invited to take part in the NelsonHall SmartLabTest. Of those invited to the project, five platform vendors were in a position to build and submit suitable cognition m [...]
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Intelligent Automation Platforms
Aug 19, 2019 | Market Analysis by Mike Smart
NelsonHall's market analysis of Intelligent Automation Platforms consists of 58 pages. [...]
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NelsonHall, the leading global BPS analyst firm, now offers a new suite of "speed-to-source" tools to assist Strategic Sourcing Managers in saving time and money, while enhancing the quality of their sourcing decisions in business process services and Operations Transformation.

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Latest Operations Transformation Market Forecast

NelsonHall's Self-Service Forecast Tool

This new tool is aimed at assisting executives in accessing the precise market size, growth, and vendor share information they require rapidly and cost-effectively, in support of more-informed decision-making.

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featured blog posts on
Operations Transformation:

Infosys BPM: Moving from AI-Augmented Operations to AI-First Operations

Oct 08, 2025, by John Willmott

Infosys BPM is rapidly transitioning from traditional ‘AI-augmented operations’ with AI in the loop to ‘AI-first operations’ with humans in the loop, embracing all aspects of people, process, and technology that need to evolve for this transition. In particular:[...]

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UiPath Demonstrates Resilient Agentic Automation of End-to-End Processes

Oct 03, 2025, by Mike Smart

UiPath’s FUSION 2025 event marked a pivot for the company to agentic automation. Formerly known as Forward, the event has been rebranded FUSION to underscore UiPath’s vision for integration — the fusion of agents, robots, and humans, all orchestrated in a single uni[...]

read post

view all blog posts

latest blog posts on
Operations Transformation:

Infosys BPM: Moving from AI-Augmented Operations to AI-First Operations

Oct 08, 2025, by John Willmott

Infosys BPM is rapidly transitioning from traditional ‘AI-augmented operations’ with AI in the loop to ‘AI-first operations’ with humans in the loop, embracing all aspects of people, process, and technology that need to evolve for this transition. In particular:[...]

read post
UiPath Demonstrates Resilient Agentic Automation of End-to-End Processes

Oct 03, 2025, by Mike Smart

UiPath’s FUSION 2025 event marked a pivot for the company to agentic automation. Formerly known as Forward, the event has been rebranded FUSION to underscore UiPath’s vision for integration — the fusion of agents, robots, and humans, all orchestrated in a single uni[...]

read post

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