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  • Our Team

    Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

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Meet the NelsonHall Team

Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

Our Analysts

  • John Willmott

    John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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  • Rachael Stormonth

    Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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  • Andy Efstathiou

    Andy Efstathiou is the Services Director of NelsonHall's Banking Operations Transformation practice.

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  • Bilal Chaudhry

    Bilal is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program.

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  • DeeAnna Warrington

    DeeAnna Warrington is a Principal Analyst with the HR & Talent Transformation team.

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  • Elizabeth Rennie

    Liz Rennie is NelsonHall's HR & Talent Transformation Research Director, with global responsibility for HR research and client support.

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  • Ivan Kotzev

    Ivan Kotzev is NelsonHall's Customer Experience (CX) Services Lead Analyst, with global responsibility for CX Services research and client support.

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  • Jeanine Crane-Thompson

    Jeanine Crane-Thompson is a Principal Research Analyst with the HR & Talent Transformation team.

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  • John Laherty

    John Laherty is a Senior Analyst and a member of NelsonHall's IT Services team.

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  • Mike Smart

    Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.

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  • Nikki Edwards

    Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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  • Vaibhav Wardhan

    Vaibhav Wardhan is a Principal Analyst responsible for finance & accounting, supply chain, and procurement research globally.

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  • Gaurav Parab

    Gaurav Parab is a Principal Research Analyst with NelsonHall's IT Services team with global responsibility for application services research.

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  • Gautam Ghai

    Gautam is a Research Analyst with NelsonHall's IT services team, responsible for the Vendor Intelligence Program (VIP), providing in-depth and insightful analysis of the major global IT services vendors.

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Meet our Team

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