Our Analysts
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John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth
Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.
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Andy Efstathiou
Andy Efstathiou is the Services Director of NelsonHall's Banking Operations Transformation practice.
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Bilal Chaudhry
Bilal is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program.
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DeeAnna Warrington
DeeAnna Warrington is a Principal Analyst with the HR & Talent Transformation team.
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Elizabeth Rennie
Liz Rennie is NelsonHall's HR & Talent Transformation Research Director, with global responsibility for HR research and client support.
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Ivan Kotzev
Ivan Kotzev is NelsonHall's Customer Experience (CX) Services Lead Analyst, with global responsibility for CX Services research and client support.
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Jeanine Crane-Thompson
Jeanine Crane-Thompson is a Principal Research Analyst with the HR & Talent Transformation team.
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John Laherty
John Laherty is a Senior Analyst and a member of NelsonHall's IT Services team.
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Mike Smart
Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
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Nikki Edwards
Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
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Vaibhav Wardhan
Vaibhav Wardhan is a Principal Analyst responsible for finance & accounting, supply chain, and procurement research globally.
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Gaurav Parab
Gaurav Parab is a Principal Research Analyst with NelsonHall's IT Services team with global responsibility for application services research.
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Gautam Ghai
Gautam is a Research Analyst with NelsonHall's IT services team, responsible for the Vendor Intelligence Program (VIP), providing in-depth and insightful analysis of the major global IT services vendors.
Meet our Team
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Guy Saunders
Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world.
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Paul Connolly
Paul is Communications Director, responsible for marketing communications and sales enablement, overseeing NelsonHall's NEAT vendor evaluation projects, and editing and publishing the NelsonHall blog.
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Lara Virrey
Lara is an Editor/Publisher at NelsonHall.
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Surekha Grandhi
Surekha is NelsonHall's Customer Success Director.
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Gouthami Kalakonda
Gouthami is a Database Reporting Analyst.