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Benefits Administration Services
Jan 31, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services in North America. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on financial wellness, health & wealth optimization, and health & wellness optimization. Vendors evaluated are: ADP, Alight Solutions, Bswift, Businessolver, Conduent, Conexis, Discovery Benefits, Empower Retirement, Empyrean, Fidelity Investments, Mercer, Morneau Shepell, OneSource Virtual, Secova, TASC, Voya Financial, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2018
Jan 09, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on HR cloud integration, multi-country services, analytics & reporting, and technology & UX. Vendors evaluated are activpayroll, ADP, AscentHR, Capita, Ceridian, CloudPay, Excelity Global, GlobePayroll, IBM, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, TMF Group, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Marketing Services
Jan 09, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital marketing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Acticall Sitel Group, Concentrix, Genpact, HGS, Infosys, Mphasis, TCS, TeleTech, Transcosmos, Valtech, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing: Digital Testing
Nov 01, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on digital delivery and DevOps & Agile. Vendors evaluated are Accenture, Amdocs, Atos, Capgemini, Cigniti, CSS Corp, EPAM Systems, HCL Technologies, IBM, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan BPS
Oct 26, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Mortgage & Loan business process services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination and the development of new digital banking models. Vendors evaluated are Atos, Capgemini, Computershare, Mphasis-Digital Risk, Firstsource, Genpact, Infosys, Intelenet, SLK, Sutherland, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
SAP HANA & S/4HANA Services
Oct 24, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Capgemini, CGI, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing: Crowdtesting
Oct 17, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on UX and mobile. Vendors evaluated are Applause, BugFinders, passbrains, QA Infotech, Qualitrix, and Testbirds. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Process HR Services
Sep 13, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cloud-based HR services, intelligent technologies, technology integration, and globalization. Vendors evaluated are: Accenture, ADP, Alight Solutions, Capgemini, Capita, Conduent, Genpact, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud-Based HR Services
Aug 23, 2017 by Elizabeth RennieThis 2017 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on services based on the Workday and SAP SuccessFactors platforms. Vendors evaluated are Accenture, ADP, Alight Solutions, Capgemini, Ceridian, Conduent, DXC Technology, HCL, Hexaware, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, SD Worx, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Services Programs (MSP)
Jul 21, 2017 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Channel CMS
Jun 16, 2017 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Jun 07, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on customer engagement, improved efficiency, and enabling new business models. Vendors evaluated are: Accenture, Aricent, Atos, Capgemini, CSS Corp, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Infotech, L&T Technology Services, Logicalis, Luxoft, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Transformation Services
May 24, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting and implementation services. Vendors evaluated are: Atos, CSC, EPAM Systems, HCL, IBM, Infosys, Luxoft, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
FinTech Services in Banking
May 04, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering FinTech services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting, Design & Deploy, Operations Support, New Digital Business Models, and Legacy Process Automation. Vendors evaluated are: Atos, Avaloq, Capgemini, DXC, Genpact, HCL Technologies, IBM, Infosys, NIIT Technologies, Sutherland, Syntel, TCS, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Insurance BPS
May 03, 2017 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Cognizant, CSC, EXL, Genpact, Infosys, Sutherland, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Telecoms
May 02, 2017 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the telecommunications sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, CSS Corp, Firstsource, HGS, Infosys, Intelenet Global Services, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, Transcom, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Apr 13, 2017 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Security, Network Security, and Advanced Security Services.Vendors evaluated are: CGI, Atos, Capgemini, CSS Corp, DXC Technology, IBM, Infosys, SecureWorks, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPS
Apr 10, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Application Outsourcing
Mar 15, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Application Outsourcing services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Development and Application Maintenance. Vendors evaluated are: Accenture, Atos, Capgemini, Infosys, Luxoft, NIIT Technologies, NTT Data, TCS, Tech Mahindra, Unisys, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Feb 17, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Conduent Partners with Microsoft to Underpin Client GenAI Innovation Initiatives
May 02, 2024 by John Willmott[read more] 0 commentsConduent has partnered with Microsoft to use Microsoft Azure OpenAI to underpin its GenAI innovation initiatives with clients. Its GenAI journey includes: Selecting use cases focused on improving quality, throughput, and cycle times Adoption of pilots in healthcare claims ad[...]
Capgemini Launches ’One Operations’ to Support CPG Enterprises in Driving Revenue Growth
Aug 08, 2022 by John Willmott[read more] 0 commentsCapgemini has launched a new digital transformation service, One Operations, with the specific goal of driving client revenue growth. One Operations: Key Principles Some of One Operations’ principles, such as introducing benchmark-driven best practice operations models, tak[...]
The Role of Organizational Change Management in Digital Transformation
Feb 10, 2022 by John Willmott[read more] 0 commentsDigital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery a[...]
WNS Launches Quote-to-Sustain to Reinvent Order-to-Cash
Nov 20, 2020 by John Willmott[read more] 0 commentsThe pandemic has changed organizations’ attitudes towards the need for change, greatly increasing their emphasis on adopting new digital process models and digital transformation. Partly this is driven by the need to enhance their transactional efficiency and effectiveness rapidl[...]
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020 by John Willmott[read more] 0 commentsFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
Capgemini's CIAP 2.0 Assists Enterprises in Rapid & Cost-Effective Scaling of Automation Initiatives
Nov 10, 2020 by John Willmott[read more] 0 commentsCapgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers: Reduced TCO [...]
Infosys BPM’s $1bn Milestone & Future Trajectory
Jun 05, 2020 by Rachael Stormonth[read more] 0 commentsInfosys BPM has reached its 18th birthday, in many cultures the age of maturity, achieving a major milestone of $1bn in annual revenues. Infosys BPM today is a very different company from its birth in 2002 when it was set up as a JV in India with Citibank, and there have been some significant de[...]
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 2
Feb 20, 2020 by John Willmott[read more] 0 commentsRead Part 1 here. Q&A Part 2 JW: What are the main supply chain flows that supply chain executives should look to address? JJ: Traditionally, there are three main supply chain flows that benefit from automation: Physical flow (flow of goods from, e.g., from a DC to a[...]
Moving to an Autonomous Supply Chain: Q&A with Capgemini’s Joerg Junghanns – Part 1
Feb 18, 2020 by John Willmott[read more] 0 commentsIntroduction Supply chain management is an area currently facing considerable pressure and is a key target for transformation. NelsonHall research shows that less than a third of supply chain executives in major enterprises are highly satisfied with, for example, their demand foreca[...]
IPsoft Looks to Reduce Time to Value While Increasing Return on AI
May 20, 2019 by John Willmott[read more] 0 commentsNelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible [...]
Blue Prism Offers A Lever for Culture Change to Mature Enterprises
Apr 18, 2019 by John Willmott[read more] 0 commentsBlue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism [...]
Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’
Apr 16, 2019 by John Willmott[read more] 0 commentsAutomation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric. So far, downloads from the[...]
Automation Anywhere Looking to 'Deliver the Digital Workforce for Everyone'
Apr 15, 2019 by John Willmott[read more] 0 commentsAutomation Anywhere, as with the RPA market in general, continues to grow rapidly. The company estimates that it now has 1,600 enterprise clients, encompassing 3,800 unique business entities across 90 countries with ~10,000 processes deployed. At end 2018, the company had 1,400 employees, and it exp[...]
The Move to B2B Platforms: Q&A with Manuel Sevilla, Capgemini CDO
Jan 15, 2019 by John Willmott[read more] 0 commentsPlatforms have been increasingly important in B2C digital transformation in recent years and have been used to disintermediate and create a whole raft of well-known consumer business opportunities. B2B platforms have been less evident during this period outside the obvious ecosystems b[...]
BearingPoint Looks to Evolve Advisory Model Under New Managing Partner
Dec 06, 2018 by Rachael Stormonth[read more] 0 commentsNelsonHall recently attended BearingPoint’s analyst event in Lisbon. As it starts its second decade with a new Managing Partner (Kiumars ‘Kiu’ Hamidian, only the second in the company’s history), the strategy that has served BearingPoint well in its first ten ye[...]
Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books
Nov 30, 2018 by John Willmott[read more] 0 commentsIn 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, fr[...]
Capgemini: “In Shape and On the Move”
Nov 01, 2018 by Rachael Stormonth[read more] 0 commentsWe have delayed the publication of this event note until after Capgemini’s Capital Markets Day this week, when Capgemini confirmed its mid-term ambitions of 5-7% organic growth and an operating margin of 12.5-13%. “In Shape and On the Move” were among the first fe[...]
Wipro Harmony Simplifies GBS Harmonization & Automation
Oct 04, 2018 by John Willmott[read more] 0 commentsWipro has a long history of building operations platforms in support of shared services and has been evolving its Base))) platform for 10 years. The platform started life as a business process management (i.e. workflow) platform and includes Base))) Core, a BPM platform in use within ~[...]
Genpact Acquires Barkawi Management Consultants, Targets 25%+ Growth in Supply Chain Management
Aug 14, 2018 by John Willmott[read more] 0 commentsSCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to[...]
Bold Move by Altran, Makes Largest Ever Acquisition in the ER&D Industry with Aricent
Dec 01, 2017 by Dominique Raviart[read more] 0 commentsER&D vendor Altran yesterday announced the acquisition of India-centric Silicon Valley-headquartered Aricent. Altran will be paying $2.0bn for Aricent through a capital increase of €0.75bn, the remaining ~€1bn in debt. In the year ending June 30, 2017, Aricent had reve[...]
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