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Low Code Application Services 2021
Jun 29, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering low code application services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around mature platforms and emerging platforms. Vendors evaluated for this NEAT are: Coforge, Expleo, Infosys, LTI, Mphasis, Tech Mahindra, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2021
Jun 23, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer BPS 2021
Jun 11, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in plan design & enrollment, member services, claims & billing, provider management, and operations transformation. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Conduent, Exela Technologies, EXL, Gainwell Technologies, Genpact, HGS, Infosys, NTT DATA, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in BFSI 2021
Jun 03, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain Services 2021
Jun 01, 2021 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the banking, manufacturing & supply chain, and telcom & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Infosys, LTI, Mindtree, NTT DATA, Tech Mahindra, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management Services 2021
Apr 27, 2021 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services and cognitive service desk. Vendors evaluated for this NEAT are: Atos, Coforge, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Trianz, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected][read more] -
Intelligent Automation in Banking 2021
Apr 08, 2021 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation services for banking. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed intelligent automation services, professional services, and the development of new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Atos, Capgemini, CGI, Cognizant, Conneqt, Fidelity Information Services, Firstsource, Genpact, Infosys, LTI, Mindtree, Mphasis, Quantiphi, Tech Mahindra, UST, and Virtusa. To find out more, contact Guy Saunders at [email protected][read more] -
Payroll Services 2021
Mar 30, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with overall digital payroll capability, and with specific capability in multi-country payroll and in the Asia Pacific region. Vendors evaluated for this NEAT are: ADAM HCM, activpayroll, ADP Employer Services, Alight Solutions, Ascender, AscentHR, Ceridian, CloudPay, Conduent, Immedis, Infosys, Neeyamo, OneSource Virtual, Papaya Global, PayAsia, Paychex, Payzaar, Ramco Systems, Safeguard Global, SD Worx, TMF Group, UKG, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2021
Mar 10, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner experience, service innovation, technology innovation, geographic footprint & scalability, and digital learning transformation. Vendors evaluated for this NEAT are: Aptara, Capgemini, Conduent, IBM, InfoPro Learning, Infosys, Learning Tribes, NIIT, QA, Roundtable Learning, Seertech, Tesseract Learning, Upside Learning, and UpsideLMS. To find out more, contact Guy Saunders at [email protected].[read more] -
Crowdtesting 2021
Feb 18, 2021 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in specialized crowdtesting services, next-generation crowdtesting services, UX research, and the North America and European markets. Vendors evaluated in this NEAT are: Applause, AppTestify, Digivante, EPAM Systems, Global App Testing, passbrains, Qualitrix, Rainforest, Testbirds, Ubertesters, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
SAP Cloud Migration Services 2021
Feb 16, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP cloud migration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in legacy migration and in S/4HANA transformation. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, DXC Technology, EPAM Systems, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services 2021
Feb 03, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cyber resiliency program design, cyber incident response, and managed cyber resiliency services. Vendors evaluated for this NEAT are Atos, Capgemini, Capita, DXC Technology, EY, Fujitsu, Secureworks, Sopra Steria, TCS, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Social Media Customer Experience Services 2021
Feb 02, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services specific to social media. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with capability in content moderation, trust & safety; customer care & sales; and online reputation management. Vendors evaluated for this NEAT are: Alorica, Atento, Cogito, Cognizant, Concentrix, CSS Corp, Genpact, HGS, IGT Solutions, Majorel, ONE CONNECT, SPi Global, Startek, Sutherland, SYKES Enterprises, Tech Mahindra, Teleperformance, TELUS International, transcosmos, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation H&W Administration 2021
Jan 14, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Health and Welfare (H&W) Administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on digital services, cost control, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Benefex, benefitexpress, bswift, Conduent, Darwin, Fidelity, Mercer, and Morneau Shepell. To find out more, contact Guy Saunders at [email protected].[read more] -
Salesforce Services 2020
Dec 18, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in delivery excellence, digital transformation, and in North America and Europe. Vendors evaluated are Accenture, Capgemini, Cognizant, DXC Technology, Grazitti Interactive, Infosys, Mindtree, NTT DATA, Persistent, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process & Case Management Technology
Dec 09, 2020 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering business process & case management technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in ease of adoption & flexibility, human task-centric management, intelligent automation, and document-centric management. Vendors evaluated for this NEAT are Appian, BizFlow, Bonitasoft, Camunda, Creatio, Hyland, K2, and Newgen. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage, Orchestration & Management 2020
Dec 03, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud infrastructure brokerage, orchestration & management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in brokerage services and orchestration services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cloudify, Coforge, DXC Technology, IBM, Infosys, LTI, Mindtree, Mphasis, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Unisys, UnitedLayer, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Banking Managed Services 2020
Dec 02, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering banking managed services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in application services, infrastructure services, business process services, professional services, and supporting new digital business models. Vendors evaluated for this NEAT are: Atos, Avaloq, Broadridge, Capgemini, Cognizant, EY, Fidelity Information Services (FIS), Genpact, Infosys, Kuliza, Mindtree, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO 2020
Oct 27, 2020 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, candidate experience, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: ADP, Alexander Mann Solutions, Avencia, Cielo, IBM, KellyOCG, Korn Ferry, Lorien, Mindfield Group, NXTThing RPO, PeopleScout, Pontoon, Resource Solutions, Sevenstep, Taggd, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Global Employer of Record Services 2020
Sep 15, 2020 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global employer of record (EoR) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated for this NEAT are: Acumen International, Globalization Partners, Papaya Global, Safeguard Global, Shield GEO, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
WNS’ as-a-service Loan Origination Helps Address Cost & Volume Issues
May 09, 2023 by Andy Efstathiou[read more] 0 commentsThe lending business is highly cyclical due to its sensitivity to interest rates, economic cycles, and capital availability to fund loans. According to the Mortgage Bankers Association, these factors are currently driving down mortgage originations, which have fallen 60% y/y in the U.S[...]
Data Management & Operational Agility Key to Mortgage & Loan Industry Transformation
Oct 10, 2022 by Andy Efstathiou[read more] 0 commentsIn NelsonHall’s recently published market assessment, Transforming Mortgage and Loan Services, we found that lenders are changing their approach to mortgage and loan operations from a focus on BPS and integration services to a focus on cloud migration and data management services[...]
Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020 by Andy Efstathiou[read more] 0 commentsNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017 by Andy Efstathiou[read more] 0 commentsNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017 by John Willmott[read more] 1 commentsIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
HCL Acquires UFS’ Mortgage BPS Business to Build As-A-Service Consumer Loan Business in U.S.
Jun 19, 2017 by Andy Efstathiou[read more] 0 commentsAs discussed in my blog of April 12, 2017, the mortgage processing industry in the U.S. is challenged to remain profitable because, from 2012 to 2016, loans outstanding grew 1.8% per year, while processing costs grew at 7.3% per year. This is leading to industry consolidation and opera[...]
WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks
Apr 21, 2017 by Andy Efstathiou[read more] 0 commentsNelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support[...]
Mortgage & Loan Industry Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains
Apr 12, 2017 by Andy Efstathiou[read more] 0 commentsThe mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans [...]
Top 3 Predictions for Banking BPS & ITS in 2017
Jan 13, 2017 by Andy Efstathiou[read more] 0 commentsBased on NelsonHall research conducted during late 2016, I have identified three key predictions for business process services (BPS) and IT services (ITS) in the Banking sector in 2017. 1. Compliance initiatives move from industry headwind to tailwind The first predicti[...]
HCL’s ISV Investments to Drive Legacy Modernization at Global Banks Over Next Ten Years
Nov 29, 2016 by Andy Efstathiou[read more] 0 commentsAt HCL’s recent adviser and analyst event, #HCLBigLeap, I spoke with their banking industry executives about HCL’s strategy and activities designed to drive application maintenance and modernization services, and specifically about the key ISV partnerships that are enabling[...]
Gen 2.0 Customer Analytics in Banking: IBM Operationalizes its Capabilities
Sep 23, 2016 by Andy Efstathiou[read more] 0 commentsNelsonHall attended the IBM Forum for Financial Services event in New York this past week, which focused on how bank customers are using IBM’s cognitive offerings. IBM has been investing heavily in services and technologies to enable deeper insight into financial institutions’ custom[...]
Platform-Based BPS: Driving Process Efficiency & New Business Model Adoption in Retail Banks
Jul 07, 2016 by Andy Efstathiou[read more] 0 commentsHere I take a look at how platform-based business process services (BPS) is yielding benefits for retail banks – specifically, delivering manual processes with greater efficiency, increasing automation, and delivering transaction products at scale. Delivering manual processes [...]
How Retail Banks Prioritize Business Processes for Outsourcing
Mar 30, 2016 by Andy Efstathiou[read more] 0 commentsIn the retail banking BPS market assessment I am currently undertaking, several key trends are emerging regarding which processes are being outsourced and why. Banks do not outsource all processes at once, and selecting the highest priority processes to outsource can be reduced to an analysis of two[...]
How Banks are Driving Down the Cost of Operations by Deepening Capital Infrastructure
Mar 16, 2016 by Andy Efstathiou[read more] 0 commentsFinancial institutions are seeking to deepen their operational capital in order to drive down cost of operations, increasing fixed cost and reducing variable cost (non-linear cost reduction). Here we look at two examples of how institutions are achieving this by partnering with third party operation[...]
Capital Scarcity, Operating Leverage & BPaaS Drive Emerging Partnership Strategies in Financial Services BPS
Jan 21, 2016 by Andy Efstathiou[read more] 0 commentsThere has been a recent spate of acquisitions and partnerships among Financial Services BPS vendors which reveals interesting trends. These include the following deals from 2015: HCL and CSC: Two JVs were formed, whereby HCL will operate and expand the existing Core Banking business [...]
Worldline's Equens Acquisition Set to Change the Face of European Payments Market
Nov 17, 2015 by Andy Efstathiou[read more] 0 commentsPayments processor Worldline has agreed to acquire Equens for cash and stock in a multi-part transaction expected to close in Q2 2016, with both parties claiming this to be a transformational deal. Here we take a look at the details of the deal and assess the impact it will have on the European paym[...]
HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015 by John Willmott[read more] 0 commentsHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
Infosys and Wipro Strengthen Multi-Shore Delivery in Ireland Courtesy of AIB
Jul 13, 2015 by Rachael Stormonth[read more] 0 commentsOn July 3, Infosys announced it has been awarded a multi-year application development and management (ADM) services contract by Allied Irish Banks (AIB). As a strategic partner to AIB, Infosys will: Provide application development and management, and transformation and innovatio[...]
Payment Vendors' Growth Slows As They Face Two-Year Battle to Preserve Market Share
May 07, 2015 by Andy Efstathiou[read more] 0 commentsOver the past few weeks the major payment processing vendors have reported first quarter 2015 financial results, and they show a noticeable slowdown n y/y growth from 2014 (refer to NelsonHall Tracking Service articles for detailed analysis of the quarterly results). Summary results for Q1[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
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