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NEAT reports results:
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FinTech Services in Banking
May 04, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering FinTech services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting, Design & Deploy, Operations Support, New Digital Business Models, and Legacy Process Automation. Vendors evaluated are: Atos, Avaloq, Capgemini, DXC, Genpact, HCL Technologies, IBM, Infosys, NIIT Technologies, Sutherland, Syntel, TCS, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Property & Casualty Insurance BPS
May 03, 2017 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Cognizant, CSC, EXL, Genpact, Infosys, Sutherland, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Telecoms
May 02, 2017 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the telecommunications sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, CSS Corp, Firstsource, HGS, Infosys, Intelenet Global Services, Sitel, Sutherland, Sykes, TCS, Tech Mahindra, Teleperformance, Transcom, and Transcosmos. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Security Services
Apr 13, 2017 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Security Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Security, Network Security, and Advanced Security Services.Vendors evaluated are: CGI, Atos, Capgemini, CSS Corp, DXC Technology, IBM, Infosys, SecureWorks, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning BPS
Apr 10, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Application Outsourcing
Mar 15, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Application Outsourcing services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Application Development and Application Maintenance. Vendors evaluated are: Accenture, Atos, Capgemini, Infosys, Luxoft, NIIT Technologies, NTT Data, TCS, Tech Mahindra, Unisys, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
RPA & AI in Banking
Feb 17, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Big Data & Analytics
Jan 27, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Platforms & Accelerators, Operational Improvement, New Business Models, and Efficiency Improvement. Vendors evaluated are: Accenture, Atos, Capgemini, CGI, HCL Technologies, Infosys, NTT DATA Services, Tata Consultancy Services, Tech Mahindra, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Retail Banking
Jan 23, 2017 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Management Services specifically for the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in the focus areas of cost reduction, revenue increase, and customer satisfaction. Vendors evaluated are: Aegis, Alorica, Conduent, Firstsource, Infosys, Intelenet Global Services, Sitel Corporation, Sykes Enterprises, Teleperformance, TeleTech, Transcom, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - Overall
Jan 18, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Capita, Conduent, Empyrean, Equiniti, Fidelity Human Resource Services, JLT Benefit Solutions, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - U.S. Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - U.K. Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: Aon Hewitt, Capita, Conduent, Equiniti, JLT Benefit Solution, Mercer, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration - H&W Focus
Jan 17, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, i.e. across all Benefits Administration services. Vendors evaluated are: ADP Employer Services, Aon Hewitt, Businessolver, Conduent, Empyrean, Fidelity Human Resource Services, LifeWorks, Mercer, Morneau Shepell, Secova, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Migration & Management
Dec 12, 2016 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Cloud Infrastructure Migration & Management services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Advisory, Assessment & Migration, Hosting, and Management. Vendors evaluated are: Accenture, Atos, Capgemini, CSC, CSS Corp, Dell Services, IBM, Infosys, Netmagic Solutions, NIIT Technologies, NTT Data, TCS, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS Analytics
Nov 18, 2016 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering analytics as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue capability, cost optimization capability, and CX improvement capability. Vendors evaluated are: Concentrix, CSS Corp, Firstsource, HGS, Intelenet Global Services, Sutherland Global Services, WNS Global Services, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Payroll Services
Oct 18, 2016 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Payroll Services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in specific focus areas (market segments) including Analytics & Reporting Focus, Multi-Country Focus, Technology & UX Focus, and HR Cloud Integration Focus. Vendors evaluated are: ADP, Capita, Ceridian, CloudPay, Excelity Global, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, and TMF. To find out more, contact Guy Saunders at [email protected].[read more] -
CMS in Retail & CPG
Aug 10, 2016 by Vicki JenkinsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CMS services specifically for the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Aegis, Alorica, Capita, Convergys, CSS Corp, EGS, HGS, Sitel, Sutherland, Tech Mahindra, Teleperformance, Transcosmos, and Xerox Services. To find out more, contact Guy Saunders at [email protected].[read more] -
LA&P BPS
Aug 05, 2016 by NelsonHall AnalystThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Life, Annuities & Pensions (LA&P) business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on legacy policy cost reduction, process modernization, and annuities. Vendors evaluated are: Capita, CSC, EXL, Genpact, HCL Technologies, IFDS, Infosys, Kane, NIIT Technologies, se2, TCS, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Retail Banking BPS
Aug 02, 2016 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering industry-specific business process services (BPS) to the Retail Banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in areas such as Deposits, Payments, and Loans. Vendors evaluated are Atos, Avaloq, Capgemini, Capita, Cognizant, Concentrix, Fidelity Information Services, Firstsource, Genpact, HCL Technologies, Hexaware, Infosys, NIIT, SLK, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing
Jul 26, 2016 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and in specific focus areas (market segments) including Digital Focus, Consulting Focus, Efficiency Focus, Pure-Play Focus, and Transformation Focus. Vendors evaluated are: Accenture, Amdocs, Atos, Capgemini, Ciber, Cigniti, Cognizant, CSC, CSS Corp, Dell Services, Hexaware, IBM, Infosys, L&T Infotech, Mindtree, NIIT Technologies, NTT Data, Olenick & Associates, QA Infotech, Qualitest Group, SQS, TCS, Tech Mahindra, and Virtusa Polaris. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
WNS’ as-a-service Loan Origination Helps Address Cost & Volume Issues
May 09, 2023 by Andy Efstathiou[read more] 0 commentsThe lending business is highly cyclical due to its sensitivity to interest rates, economic cycles, and capital availability to fund loans. According to the Mortgage Bankers Association, these factors are currently driving down mortgage originations, which have fallen 60% y/y in the U.S[...]
Data Management & Operational Agility Key to Mortgage & Loan Industry Transformation
Oct 10, 2022 by Andy Efstathiou[read more] 0 commentsIn NelsonHall’s recently published market assessment, Transforming Mortgage and Loan Services, we found that lenders are changing their approach to mortgage and loan operations from a focus on BPS and integration services to a focus on cloud migration and data management services[...]
Mortgage & Loan Industry Facing Profound Changes, Transforms Operational Delivery
Jul 28, 2020 by Andy Efstathiou[read more] 0 commentsNelsonHall recently completed a market assessment and forecast report on Transforming Mortgage and Loan Services. We found that the lending industry is undergoing profound operational change as it adapts to slowing loan growth and emerging customer populations that are younger and more[...]
How NS&I Transformed its Digital Banking Customer Experience
Nov 24, 2017 by Andy Efstathiou[read more] 0 commentsNelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]
Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017 by John Willmott[read more] 1 commentsIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
HCL Acquires UFS’ Mortgage BPS Business to Build As-A-Service Consumer Loan Business in U.S.
Jun 19, 2017 by Andy Efstathiou[read more] 0 commentsAs discussed in my blog of April 12, 2017, the mortgage processing industry in the U.S. is challenged to remain profitable because, from 2012 to 2016, loans outstanding grew 1.8% per year, while processing costs grew at 7.3% per year. This is leading to industry consolidation and opera[...]
WNS’ Banking BPS Strategy Focused on FinTech Service Enablement for U.S. Regional Banks
Apr 21, 2017 by Andy Efstathiou[read more] 0 commentsNelsonHall attended the WNS analyst conference in New York last week for a business update and to hear about their current initiatives. Here I take a quick look at WNS’ banking industry business specifically, and at how it is focused on applying FinTech to BPS delivery to support[...]
Mortgage & Loan Industry Challenged to Achieve Profits, but Turning to FinTech to Drive Efficiency Gains
Apr 12, 2017 by Andy Efstathiou[read more] 0 commentsThe mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans [...]
Top 3 Predictions for Banking BPS & ITS in 2017
Jan 13, 2017 by Andy Efstathiou[read more] 0 commentsBased on NelsonHall research conducted during late 2016, I have identified three key predictions for business process services (BPS) and IT services (ITS) in the Banking sector in 2017. 1. Compliance initiatives move from industry headwind to tailwind The first predicti[...]
HCL’s ISV Investments to Drive Legacy Modernization at Global Banks Over Next Ten Years
Nov 29, 2016 by Andy Efstathiou[read more] 0 commentsAt HCL’s recent adviser and analyst event, #HCLBigLeap, I spoke with their banking industry executives about HCL’s strategy and activities designed to drive application maintenance and modernization services, and specifically about the key ISV partnerships that are enabling[...]
Gen 2.0 Customer Analytics in Banking: IBM Operationalizes its Capabilities
Sep 23, 2016 by Andy Efstathiou[read more] 0 commentsNelsonHall attended the IBM Forum for Financial Services event in New York this past week, which focused on how bank customers are using IBM’s cognitive offerings. IBM has been investing heavily in services and technologies to enable deeper insight into financial institutions’ custom[...]
Platform-Based BPS: Driving Process Efficiency & New Business Model Adoption in Retail Banks
Jul 07, 2016 by Andy Efstathiou[read more] 0 commentsHere I take a look at how platform-based business process services (BPS) is yielding benefits for retail banks – specifically, delivering manual processes with greater efficiency, increasing automation, and delivering transaction products at scale. Delivering manual processes [...]
How Retail Banks Prioritize Business Processes for Outsourcing
Mar 30, 2016 by Andy Efstathiou[read more] 0 commentsIn the retail banking BPS market assessment I am currently undertaking, several key trends are emerging regarding which processes are being outsourced and why. Banks do not outsource all processes at once, and selecting the highest priority processes to outsource can be reduced to an analysis of two[...]
How Banks are Driving Down the Cost of Operations by Deepening Capital Infrastructure
Mar 16, 2016 by Andy Efstathiou[read more] 0 commentsFinancial institutions are seeking to deepen their operational capital in order to drive down cost of operations, increasing fixed cost and reducing variable cost (non-linear cost reduction). Here we look at two examples of how institutions are achieving this by partnering with third party operation[...]
Capital Scarcity, Operating Leverage & BPaaS Drive Emerging Partnership Strategies in Financial Services BPS
Jan 21, 2016 by Andy Efstathiou[read more] 0 commentsThere has been a recent spate of acquisitions and partnerships among Financial Services BPS vendors which reveals interesting trends. These include the following deals from 2015: HCL and CSC: Two JVs were formed, whereby HCL will operate and expand the existing Core Banking business [...]
Worldline's Equens Acquisition Set to Change the Face of European Payments Market
Nov 17, 2015 by Andy Efstathiou[read more] 0 commentsPayments processor Worldline has agreed to acquire Equens for cash and stock in a multi-part transaction expected to close in Q2 2016, with both parties claiming this to be a transformational deal. Here we take a look at the details of the deal and assess the impact it will have on the European paym[...]
HCL Targets Industry-Specific Processes with RPA - Significant Presence Developing in Banking Sector
Sep 17, 2015 by John Willmott[read more] 0 commentsHCL began its robotics program in late 2013. Since then HCL has invested ~$1.5m in robotics, (ToscanaBot Automation Framework), via its HCL ToscanaBot center of excellence, which currently employs a team of ~25 personnel and is planned to grow to 50+ personnel by 2016. HCL estimates that its robotic[...]
Infosys and Wipro Strengthen Multi-Shore Delivery in Ireland Courtesy of AIB
Jul 13, 2015 by Rachael Stormonth[read more] 0 commentsOn July 3, Infosys announced it has been awarded a multi-year application development and management (ADM) services contract by Allied Irish Banks (AIB). As a strategic partner to AIB, Infosys will: Provide application development and management, and transformation and innovatio[...]
Payment Vendors' Growth Slows As They Face Two-Year Battle to Preserve Market Share
May 07, 2015 by Andy Efstathiou[read more] 0 commentsOver the past few weeks the major payment processing vendors have reported first quarter 2015 financial results, and they show a noticeable slowdown n y/y growth from 2014 (refer to NelsonHall Tracking Service articles for detailed analysis of the quarterly results). Summary results for Q1[...]
Payments Processing Services Market Heats Up: Financial Results of Six Key Vendors Show What it Takes to Win
Nov 06, 2014 by Andy Efstathiou[read more] 0 commentsChanges in banks’ regulatory capital requirements for businesses are leading banks to exit or downsize lines of business and increase the focus on other lines of business. Payments is an area where banks and non-banks are significantly increasing their commitments. Over the next five years the[...]
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