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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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This vendor is not part of the KVA program
published 2024-09-18 | Project by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the high tech & automotive sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Bosch Service Solutions, Concentrix, Foundever, Konecta, Movate, Mplus, Teleperformance, TELUS Digital, and TTEC. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to Concentrix within the CX Services by Industry program
Jun 13, 2016 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Convergys’ offerings and capabilities in CMS in Retail and CPG [...]
view this reportdownload abstractNov 23, 2015 | Vendor Analysis by NelsonHall Analyst
Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation (NYSE:SNX), a public company. Concentrix is headquartered in Fremont, California and began operations in 1984. [...]
view this reportdownload abstract
find all available reports on Concentrix
