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Ivan Kotzev is NelsonHall's Customer Experience (CX) Services Lead Analyst, with global responsibility for CX Services research and client support.
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Feb 13, 2018 | Market Analysis by John Willmott
NelsonHall’s “Future of Digital Customer Service within Indian-headquartered companies” report is based on interviews with executives responsible for customer service operations within Indian-headquartered companies, with a strong presence in the Indian domestic market.
The purpose of this study is to assist organizations in un [...]
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