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Atos in CX Services Transformation

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Transforming Business Operations with GenAI

published 2025-11-20 | Project by Mike Smart

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services enabled by GenAI. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in understanding GenAI requirements, support for customer interactions, support for BPS service delivery, and developing custom GenAI solutions. Vendors evaluated for this NEAT are: ArvatoConnect, Atos, Coforge, Concentrix, Genpact, HGS, Infosys, Movate, Sopra Steria, Swiss Post Solutions, TCS, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
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