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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Capita in CX Services Transformation

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Cyber Resiliency Services 2021

published 2021-02-03 | Project by Mike Smart

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cyber resiliency program design, cyber incident response, and managed cyber resiliency services. Vendors evaluated for this NEAT are Atos, Capgemini, Capita, DXC Technology, EY, Fujitsu, Secureworks, Sopra Steria, TCS, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected]
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Published reports:

published reports related to Capita within the CX Services Transformation program

  • Capita - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Capita's offerings and capabilities in social media services. Capita is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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