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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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Latest Key Vendor Assessment
Jan 23, 2020 | Vendor Analysis by Rachael Stormonth
This NelsonHall key vendor asssessment consisting of 99 pages provides a comprehensive and objective analysis of Infosys' IT and business process services offerings, capabilities and market and financial strength.
published 2025-04-09 | Project by Elizabeth Rennie
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific areas of capability (talent/skills, experience and engagement, efficiency, transformation journey); SME-mid market focus; and geographic coverage (Americas, Europe, Asia-Pacific, and global). Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, HR Path, Infosys, SD Worx, Strada, TCS, and Zalaris. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to Infosys within the CX Services Transformation program
Aug 12, 2016 | Vendor Analysis by Ivan Kotzev
Infosys’ BPO subsidiary was established in 2002 and offers customer management services alongside F&A services, legal processing, HRO, digital media services, knowledge services (KPO), sourcing and procurement services, and sales and fulfillment. [...]
view this reportdownload abstractSep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and Global Network Communication Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost and increase CSAT. [...]
view this reportdownload abstractSep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and U.K. Dairy Product Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase order efficiency and standardize processes.
[...]
view this reportdownload abstractFeb 14, 2013 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Infosys - AssistEdge's offerings and capabilities in CMS software services. AssistEdge is one of a number of CMS software service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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Recent Tracking Service
tracking service articles related to Infosys within the CX Services Transformation program:
Apr 17, 2025 | Financial Results by Sonakshi Garg
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