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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Serco in CX Services Transformation

Find here the NelsonHall Research related to within the CX Services Transformation program

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This vendor is not part of the KVA program

CMS in Telecoms/Cable/Satellite Sector

published 2014-12-09 | Project by Vicki Jenkins

NelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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Published reports:

published reports related to Serco within the CX Services Transformation program

  • Serco - Multi-Channel CMS

    Oct 18, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Serco's offerings and capabilities in regards to multi-channel CMS. Serco Global Services LLC (Serco) is a part of Serco Group PLC. Serco is a publicall held firm headquartered in Hook, North Hampshire in the United Kingdom. [...]
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