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Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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This vendor is not part of the KVA program
published 2025-04-23 | Project by Ivan Kotzev
This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX conversational commerce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in sales and retention. Vendors evaluated for this NEAT are: Concentrix, Firstsource, Foundever, HGS, IGT Solutions, iSON Xperiences, Movate, TELUS Digital, TP, Transcom, and WNS. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].
Published reports:
published reports related to TP within the CX Services Transformation program
Jun 01, 2016 | Vendor Analysis by Ivan Kotzev
Teleperformance SE (Teleperformance) is a public company traded on the Euronext Paris stock exchange and headquartered in Paris, France. It was founded in 1978 in France by Daniel Julien and went public in 1989. [...]
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