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You are here: Home > Sourcing Expertise > Customer Experience Services > CX Services Transformation

WNS Global Services in CX Services Transformation

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Latest Key Vendor Assessment

WNS
Jul 17, 2025 | Vendor Analysis by Gautam Ghai
This NelsonHall key vendor assessment consists of 74 pages and provides a comprehensive and objective analysis of WNS' IT and business process services offerings, capabilities, and market and financial strengths
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Transforming Business Operations with GenAI

published 2025-11-20 | Project by Mike Smart

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering operational transformation services enabled by GenAI. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in understanding GenAI requirements, support for customer interactions, support for BPS service delivery, and developing custom GenAI solutions. Vendors evaluated for this NEAT are: ArvatoConnect, Atos, Coforge, Concentrix, Genpact, HGS, Infosys, Movate, Sopra Steria, Swiss Post Solutions, TCS, and WNS. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].

view NEAT report all CX Services Transformation NEAT reports about NEAT

Published reports:

published reports related to WNS Global Services within the CX Services Transformation program

WNS - CX Services Transformation
Nov 19, 2025 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Atento's offerings and capabilities in CX Services Transformation. [...]
view this report download abstract
WNS - CX Services Transformation
Mar 12, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes WNS' offerings and capabilities in CX Services Transformation [...]
view this report download abstract
WNS- Customer Experience Operations Transformation
Jan 05, 2022 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Customer Experience Operations Transformation [...]
view this report download abstract
WNS - Cognitive CX Services
Nov 29, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Cognitive CX Services. [...]
view this report download abstract
WNS - Advances in Analytics BPS
Apr 17, 2019 | Vendor Analysis by Ivan Kotzev
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Analytics BPS. [...]
view this report download abstract

find all available reports on WNS Global Services

Recent Tracking Service

tracking service articles related to WNS Global Services within the CX Services Transformation program:

WNS Announces Q1 FY26 Net Revenues Up 8.8% (Up 7.1% in CC) to $339.9m
Jul 24, 2025 | Financial Results by Vaibhav Wardhan
WNS Announces Q4 FY25 Net Revenues Down 0.8% (Up 0.1% in CC) to $323.3m
Apr 24, 2025 | Financial Results by Vaibhav Wardhan
WNS Acquires Kipi.ai to Expand Analytics and AI Capabilities
Mar 11, 2025 | Mergers and Acquisitions by Vaibhav Wardhan
WNS Announces Q3 FY25 Net Revenues Up 1.0% (Flat in CC) to $319.1m
Jan 23, 2025 | Financial Results by Rachael Stormonth
WNS Announces Q2 FY25 Net Revenues Down 4.4% (Down 5.2% in CC) to $310.7m
Oct 17, 2024 | Financial Results by Vaibhav Wardhan
WNS Announces Q1 FY25 Net Revenues Down 1.6% (Down 1.8% in CC) to $312.4m
Jul 18, 2024 | Financial Results by Rachael Stormonth
WNS Announces Q4 FY24 Net Revenues Up 6.9% (Up 5.9% in CC) to $326m
Apr 25, 2024 | Financial Results by Mike Smart
WNS Announces Q3 FY24 Net Revenues Up 7.8% (Up 5.9% in CC) to $316m
Jan 19, 2024 | Financial Results by Rachael Stormonth
WNS Announces Q2 FY24 Net Revenues Up 12.3% (Up 11% in CC) to $325m
Oct 19, 2023 | Financial Results by Mike Smart
WNS Announces Q1 FY24 Net Revenues Up 15.5% (Up 17.5% in CC) to $317.5m
Jul 20, 2023 | Financial Results by Mike Smart

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WNS Global Services in CX Services Transformation

Latest Key Vendor Assessment

WNS

Transforming Business Operations with GenAI

Published reports:

WNS - CX Services Transformation

WNS - CX Services Transformation

WNS- Customer Experience Operations Transformation

WNS - Cognitive CX Services

WNS - Advances in Analytics BPS

Recent Tracking Service

WNS Announces Q1 FY26 Net Revenues Up 8.8% (Up 7.1% in CC) to $339.9m

WNS Announces Q4 FY25 Net Revenues Down 0.8% (Up 0.1% in CC) to $323.3m

WNS Acquires Kipi.ai to Expand Analytics and AI Capabilities

WNS Announces Q3 FY25 Net Revenues Up 1.0% (Flat in CC) to $319.1m

WNS Announces Q2 FY25 Net Revenues Down 4.4% (Down 5.2% in CC) to $310.7m

WNS Announces Q1 FY25 Net Revenues Down 1.6% (Down 1.8% in CC) to $312.4m

WNS Announces Q4 FY24 Net Revenues Up 6.9% (Up 5.9% in CC) to $326m

WNS Announces Q3 FY24 Net Revenues Up 7.8% (Up 5.9% in CC) to $316m

WNS Announces Q2 FY24 Net Revenues Up 12.3% (Up 11% in CC) to $325m

WNS Announces Q1 FY24 Net Revenues Up 15.5% (Up 17.5% in CC) to $317.5m