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NEAT reports results:
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Social Media Customer Experience Services 2021
Feb 02, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience (CX) services specific to social media. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with capability in content moderation, trust & safety; customer care & sales; and online reputation management. Vendors evaluated for this NEAT are: Alorica, Atento, Cogito, Cognizant, Concentrix, CSS Corp, Genpact, HGS, IGT Solutions, Majorel, ONE CONNECT, SPi Global, Startek, Sutherland, SYKES Enterprises, Tech Mahindra, Teleperformance, TELUS International, transcosmos, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation H&W Administration 2021
Jan 14, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Health and Welfare (H&W) Administration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on digital services, cost control, and geographic reach. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Benefex, benefitexpress, bswift, Conduent, Darwin, Fidelity, Mercer, and Morneau Shepell. To find out more, contact Guy Saunders at [email protected].[read more] -
Salesforce Services 2020
Dec 18, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Salesforce services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in delivery excellence, digital transformation, and in North America and Europe. Vendors evaluated are Accenture, Capgemini, Cognizant, DXC Technology, Grazitti Interactive, Infosys, Mindtree, NTT DATA, Persistent, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Business Process & Case Management Technology
Dec 09, 2020 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering business process & case management technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in ease of adoption & flexibility, human task-centric management, intelligent automation, and document-centric management. Vendors evaluated for this NEAT are Appian, BizFlow, Bonitasoft, Camunda, Creatio, Hyland, K2, and Newgen. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud Infrastructure Brokerage, Orchestration & Management 2020
Dec 03, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud infrastructure brokerage, orchestration & management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in brokerage services and orchestration services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cloudify, Coforge, DXC Technology, IBM, Infosys, LTI, Mindtree, Mphasis, NTT DATA, Sopra Steria, TCS, Tech Mahindra, Unisys, UnitedLayer, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Banking Managed Services 2020
Dec 02, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering banking managed services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in application services, infrastructure services, business process services, professional services, and supporting new digital business models. Vendors evaluated for this NEAT are: Atos, Avaloq, Broadridge, Capgemini, Cognizant, EY, Fidelity Information Services (FIS), Genpact, Infosys, Kuliza, Mindtree, Tech Mahindra, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
RPO 2020
Oct 27, 2020 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in technology/tools innovation, services innovation, candidate experience, geographic footprint & scalability, and taking clients on a TA transformation journey. Vendors evaluated for this NEAT are: ADP, Alexander Mann Solutions, Avencia, Cielo, IBM, KellyOCG, Korn Ferry, Lorien, Mindfield Group, NXTThing RPO, PeopleScout, Pontoon, Resource Solutions, Sevenstep, Taggd, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Global Employer of Record Services 2020
Sep 15, 2020 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering global employer of record (EoR) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated for this NEAT are: Acumen International, Globalization Partners, Papaya Global, Safeguard Global, Shield GEO, and Velocity Global. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud-Based HR Transformation 2020
Aug 12, 2020 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of multi-country service, improving service efficiency, SuccessFactors service, and Workday service. Vendors evaluated for this NEAT are: ADP, Alight Solutions, Capgemini, Capita, Conduent, Neeyamo, OneSource Virtual, Ramco Systems, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Quality Engineering Services 2020
Aug 12, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering quality engineering services (formerly software testing services). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on AI testing, continuous testing, and UX testing. Vendors evaluated for this NEAT are: Amdocs, Capgemini, Cigniti, DXC Technology, EPAM Systems, Expleo, Hexaware Technologies, Infostretch, Infosys, LTI, NTT DATA, Qualitest Group, TCS, Tech Mahindra, TestingXperts, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Telecoms & Media 2020
Jul 28, 2020 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the telecoms and media sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Evaluating vendors on both their ‘ability to deliver immediate benefit’ and their ‘ability to meet client future requirements’, vendors are identified in one of four categories: Leaders, High Achievers, Innovators, and Major Players. Vendors evaluated for this NEAT are: Alorica, Comdata, Concentrix, Continuum, CSS Corp, HGS, Infosys, Sutherland, TCS, Tech Mahindra, Teleperformance, TELUS International, transcosmos, TTEC, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Operational Analytics Services
Jul 16, 2020 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare operational analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in payer analytics and provider analytics. Vendors evaluated for this NEAT are Cognizant, Dimensional Insight, EXL, Infosys, NTT DATA, PwC Consulting, Sutherland, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Digital Workplace Services 2020
Jul 09, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced digital workplace services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build services and run services. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, CompuCom, Computacenter, CSS Corp, DXC Technology, Fujitsu, Getronics, IBM, Infosys, LTI, NTT DATA, Stefanini, TCS, Tech Mahindra, Unisys, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan Services 2020
Jun 25, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering mortgage & loan services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are Capgemini, Capita, Conneqt, EXL, Fidelity (FIS), Firstsource, Infosys, Kuliza, Mphasis, Sopra Banking Software, Sutherland, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Process Discovery & Mining 2020
Jun 02, 2020 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in process discovery, process mining, automation, and workforce optimization. Vendors evaluated for this NEAT are ABBYY, BusinessOptix, Celonis, EdgeVerve, Kryon, Lana Labs, myInvenio, NICE Systems, Process Diamond, QPR Software, Signavio, Skan, Software AG, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].[read more] -
Life, Annuities & Pensions BPS 2020
May 26, 2020 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering life, annuities & pensions services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the areas of annuities and legacy policy cost reduction. Vendors evaluated are Atos, Capgemini, Capita, Concentrix, DXC Technology, EXL, Infosys, Kane, NTT DATA, SE2, TCS, and WNS.[read more] -
Digital Experience Consulting Services
May 12, 2020 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital experience consulting services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific emphasis on internally-focused and externally-focused capability. Vendors evaluated for this NEAT are Accenture, DXC Technology, Infosys, NIIT Technologies, NTT DATA, Rightpoint, Sopra Steria, TCS, Tech Mahindra, Tigerspike, Trianz, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Document Cognition Platforms
Apr 23, 2020 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering document cognition platform services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific capability in processing structured (and semi-structured) documents and unstructured documents. Vendors evaluated are: ABBYY, AntWorks, Automation Anywhere, LTI, and UiPath. To find out more, contact Guy Saunders at [email protected].[read more] -
MSP/CWS 2020
Apr 14, 2020 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP)/Contingent Workforce Solutions (CWS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on innovation and enabling a transformation journey. Vendors evaluated are Alexander Mann Solutions, Allegis Global Solutions, Avencia, Guidant Global, KellyOCG, Lorien, nextSource, Pontoon, Resource Solutions, and Workspend. To find out more, contact Guy Saunders at [email protected][read more] -
Property & Casualty Insurance BPS
Mar 25, 2020 by Sven LohseThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Property & Casualty insurance services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in policy acquisition and service, and claims management. Vendors evaluated are: Accenture, Cognizant, Conduent, DXC Technology, EXL, Genpact, Infosys, Mphasis, Sutherland, TCS, Teleperformance, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
DXC Enhances P&C Insurance Solutions with AI-Now Strategy
Apr 08, 2024 by Bilal Chaudhry[read more] 1 commentsNelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]
WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability
Jan 22, 2021 by John Willmott[read more] 0 commentsWNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public l[...]
HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation
Oct 13, 2017 by John Willmott[read more] 0 commentsHCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summariz[...]
Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017 by Rachael Stormonth[read more] 0 commentsGenpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightC[...]
Insurance BPS: Delivery & Service Line Trends for 2017
Feb 09, 2017 by NelsonHall Analyst[read more] 0 commentsThe insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key[...]
WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting
Jul 21, 2016 by Rachael Stormonth[read more] 0 commentsThis is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being[...]
Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC
Jun 23, 2016 by NelsonHall Analyst[read more] 0 commentsThis is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro. Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA p[...]
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
HP Enterprise Services to Strip Out $2bn of Annual Costs in Next Three Years in Pursuit of Margin of 7-9%
May 22, 2015 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services has announced Q2 FY 2015 results, for the period ending April 30, 2015: Revenue was $4,817m, down 15.5% y/y, and down 10% in constant currency (CC), reflecting key account run off and weakness in EMEA Segment earnings before taxes (EBT) were $194m, a margin o[...]
Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector
Feb 09, 2015 by Rachael Stormonth[read more] 0 commentsAccenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed. The acquisition will enhance Accenture’s digital capabilities in anal[...]
IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015 by Rachael Stormonth[read more] 0 commentsOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "str[...]
NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall Analyst[read more] 0 commentsNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Property & Casualty Insurance BPO for the automotive sector. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) fo[...]
Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems
Sep 30, 2014 by Andy Efstathiou[read more] 0 commentsThis week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects. First CEO TK Kurien opened by describing Wip[...]
NIIT: Insurance Product Launch
Sep 26, 2014 by NelsonHall Analyst[read more] 0 commentsNIIT is set to launch its latest offering to the insurance market next week, in the form of an upgraded policy and claims administration system which will join its existing set of insurance tools. NIIT has delivered IT services to its Lloyds of London clients for some 20-years, using its insuranc[...]
Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014 by Rachael Stormonth[read more] 0 commentsSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
Wipro Q1 FY 2015 Results: Good in Parts....
Jul 24, 2014 by Rachael Stormonth[read more] 0 commentsWipro announced its Q1 FY 2015 results today (for full details see here:). Bit of a mixed bag from Wipro this quarter, generally positive, but with a few areas where we would hope to see improve over the next few quarters. Looking at overall topline performance, revenues we[...]
GP Strategies: Looking at International Expansion
May 01, 2014 by Gary Bragar[read more] 0 commentsGP Strategies is focused on global expansion. Its non-U.S. business accounted for 22% of global revenues in Q1 2014. Continued global deployment at its soon-to-be largest client HSBC will add to international growth this year. In Q1 2014 deployment of services to HSBC c[...]
Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014
Jan 24, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in [...]
Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?
Jan 17, 2014 by Rachael Stormonth[read more] 0 commentsWipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipr[...]
GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability
Jan 17, 2014 by Gary Bragar[read more] 0 commentsOn January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $[...]
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