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NEAT reports results:
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Next Generation Learning BPS
May 16, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning business process services (learning BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on revenue & competency, learner engagement, cost reduction, compliance, and strategic transformation. Vendors evaluated are: Accenture, Ascender, Capita, Conduent, Delta College Corporate Services, Expertus, GP Strategies, IBM, InfoPro Learning, Infosys, LearningMate Solutions, NIIT, PDG, QA, Raytheon, Tech Mahindra, and The Learning Factor. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology
May 10, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with a specific focus either on the small company market (with less than 500 employees) or the mid to large company market (upwards of 500 employees). Vendors evaluated are ADP, Ceridian, Cornerstone OnDemand, HRadvocate, Infor, Kronos, Meta4, Namely, Oracle, Paychex, PeopleStrategy, Ramco Systems, Sage, SuccessFactors, Ultimate Software, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Big Data & Analytics Services
Mar 13, 2018 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Big Data & Analytics services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on automation, operational improvement, efficiency improvement and the development of new business models. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation RPO
Feb 20, 2018 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Recruitment Process Outsourcing (RPO) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on candidate experience, innovation, and global/multi-country delivery. Vendors evaluated are Accolo, Alexander Mann Solutions, Allegis, Cielo, Futurestep, Hudson, IBM, KellyOCG, ManpowerGroup, PeopleScout, PeopleStrong, Pontoon, Resource Solutions, Seven Step RPO, Singular, WilsonHCG, and Yoh. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Travel, Transport & Hospitality
Feb 15, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) Services specifically for the Travel, Transport & Hospitality sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cost optimization, revenue generation, and CX improvement. Vendors evaluated are: Alorica, Arvato, EXL, Intelenet, InterGlobe Technologies (IGT), Mindpearl, Sitel, Sutherland, TCS, Tech Mahindra, Teleperformance, Transcom, TTEC, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Next-Generation End-User Computing Services
Feb 06, 2018 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation end-user computing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on build and run services. Vendors evaluated for this NEAT are Accenture, Atos, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, Tech Mahindra, T-Systems, and Unisys. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management BPS
Feb 01, 2018 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management business process services (BPS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on SaaS/BPS service delivery, professional services, and new digital banking models. Vendors evaluated are Avaloq, Broadridge, Capco, Capgemini, CGI, DXC Technology, Infosys, Mphasis, NIIT Technologies, TCS, Tieto, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Benefits Administration Services
Jan 31, 2018 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Benefits Administration services in North America. Here, the NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on financial wellness, health & wealth optimization, and health & wellness optimization. Vendors evaluated are: ADP, Alight Solutions, Bswift, Businessolver, Conduent, Conexis, Discovery Benefits, Empower Retirement, Empyrean, Fidelity Investments, Mercer, Morneau Shepell, OneSource Virtual, Secova, TASC, Voya Financial, WageWorks, and Willis Employee Benefits. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2018
Jan 09, 2018 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on HR cloud integration, multi-country services, analytics & reporting, and technology & UX. Vendors evaluated are activpayroll, ADP, AscentHR, Capita, Ceridian, CloudPay, Excelity Global, GlobePayroll, IBM, Infosys, MHR, Neeyamo, NGA HR, OneSource Virtual, Paychex, Raet, Ramco Systems, SafeGuard World International, SD Worx, Sopra Steria, TMF Group, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Marketing Services
Jan 09, 2018 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital marketing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are Acticall Sitel Group, Concentrix, Genpact, HGS, Infosys, Mphasis, TCS, TeleTech, Transcosmos, Valtech, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing: Digital Testing
Nov 01, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on digital delivery and DevOps & Agile. Vendors evaluated are Accenture, Amdocs, Atos, Capgemini, Cigniti, CSS Corp, EPAM Systems, HCL Technologies, IBM, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Mortgage & Loan BPS
Oct 26, 2017 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Mortgage & Loan business process services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on origination and the development of new digital banking models. Vendors evaluated are Atos, Capgemini, Computershare, Mphasis-Digital Risk, Firstsource, Genpact, Infosys, Intelenet, SLK, Sutherland, Tata BSS, TCS, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
SAP HANA & S/4HANA Services
Oct 24, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP HANA and S/4HANA services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on SAP HANA and S/4HANA. Vendors evaluated are Accenture, Atos, Capgemini, CGI, DXC Technology, EPAM Systems, Infosys, LTI, NTT Data, TCS, Virtusa, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Software Testing: Crowdtesting
Oct 17, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on UX and mobile. Vendors evaluated are Applause, BugFinders, passbrains, QA Infotech, Qualitrix, and Testbirds. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Process HR Services
Sep 13, 2017 by Amy GurchenskyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-process HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cloud-based HR services, intelligent technologies, technology integration, and globalization. Vendors evaluated are: Accenture, ADP, Alight Solutions, Capgemini, Capita, Conduent, Genpact, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud-Based HR Services
Aug 23, 2017 by Elizabeth RennieThis 2017 NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud-based HR services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on services based on the Workday and SAP SuccessFactors platforms. Vendors evaluated are Accenture, ADP, Alight Solutions, Capgemini, Ceridian, Conduent, DXC Technology, HCL, Hexaware, IBM, Infosys, Neeyamo, NGA HR, OneSource Virtual, SD Worx, TCS, Wipro, WNS, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Managed Services Programs (MSP)
Jul 21, 2017 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Managed Services Programs (MSP) as part of their HR services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and those with a specific focus on strategic talent sourcing, talent analytics, and multi-country delivery. Vendors evaluated are Allegis Global Solutions, AMS, Capita, KellyOCG, Pontoon, TAPFIN, Yoh, and ZeroChaos. To find out more, contact Guy Saunders at [email protected].[read more] -
Multi-Channel CMS
Jun 16, 2017 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering multi-channel services as part of their Customer Management Services (CMS) offerings. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on increased revenue, self-service enablement, and CX improvement. Vendors evaluated are: Aegis, Capgemini, Concentrix, Conduent, CSS Corp, HGS, Infosys, Intelenet, iSON BPO, Sitel, Sutherland, Sykes, TaskUs, Teleperformance, TeleTech, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT Services
Jun 07, 2017 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on customer engagement, improved efficiency, and enabling new business models. Vendors evaluated are: Accenture, Aricent, Atos, Capgemini, CSS Corp, EPAM Systems, Genpact, Harman Connected Services, Hexaware Technologies, IBM, Infosys, L&T Infotech, L&T Technology Services, Logicalis, Luxoft, NTT Data, Sopra Steria, TCS, Tech Mahindra, Tieto, T-Systems, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Transformation Services
May 24, 2017 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Digital Transformation Services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on consulting and implementation services. Vendors evaluated are: Atos, CSC, EPAM Systems, HCL, IBM, Infosys, Luxoft, NIIT Technologies, NTT Data, Sopra Steria, TCS, Tech Mahindra, and VirtusaPolaris. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
DXC Enhances P&C Insurance Solutions with AI-Now Strategy
Apr 08, 2024 by Bilal Chaudhry[read more] 1 commentsNelsonHall recently attended the DXC Connect Insurance Executive Forum in Charleston, South Carolina, where the theme was ‘Connecting the world’s largest insurance community to solve challenges and drive value’. DXC focused on: Its new product strategy to meet i[...]
WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability
Jan 22, 2021 by John Willmott[read more] 0 commentsWNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public l[...]
HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation
Oct 13, 2017 by John Willmott[read more] 0 commentsHCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summariz[...]
Genpact Acquires BrightClaim to Enhance Positioning as Disruptive Claims Managed Service Provider
May 18, 2017 by Rachael Stormonth[read more] 0 commentsGenpact has had a traditional presence in offshore-based adjudication support services for the property & casualty sector but is now, supported by its acquisition of BrightClaim, aiming to reposition as a disruptive provider of claims managed services. The acquisition of BrightC[...]
Insurance BPS: Delivery & Service Line Trends for 2017
Feb 09, 2017 by NelsonHall Analyst[read more] 0 commentsThe insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key[...]
WNS: Applying RPA in P&C Insurance with Focus on FNOL, Claims & Underwriting
Jul 21, 2016 by Rachael Stormonth[read more] 0 commentsThis is the second in a series of blogs looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. WNS’ RPA journey is moving quickly, with six pilots underway and five more ready to go. WNS has decided to wait on AI for the time being[...]
Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC
Jun 23, 2016 by NelsonHall Analyst[read more] 0 commentsThis is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro. Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA p[...]
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
HP Enterprise Services to Strip Out $2bn of Annual Costs in Next Three Years in Pursuit of Margin of 7-9%
May 22, 2015 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services has announced Q2 FY 2015 results, for the period ending April 30, 2015: Revenue was $4,817m, down 15.5% y/y, and down 10% in constant currency (CC), reflecting key account run off and weakness in EMEA Segment earnings before taxes (EBT) were $194m, a margin o[...]
Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector
Feb 09, 2015 by Rachael Stormonth[read more] 0 commentsAccenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed. The acquisition will enhance Accenture’s digital capabilities in anal[...]
IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015 by Rachael Stormonth[read more] 0 commentsOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "str[...]
NelsonHall Launches NEAT Vendor Evaluation and Assessment Tool for P&C Insurance BPO in the Automotive Sector
Dec 01, 2014 by NelsonHall Analyst[read more] 0 commentsNelsonHall, the leading global BPO and IT outsourcing analyst firm, has today launched a new tool to assist strategic sourcing managers in assessing vendor capability in Property & Casualty Insurance BPO for the automotive sector. The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) fo[...]
Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems
Sep 30, 2014 by Andy Efstathiou[read more] 0 commentsThis week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects. First CEO TK Kurien opened by describing Wip[...]
NIIT: Insurance Product Launch
Sep 26, 2014 by NelsonHall Analyst[read more] 0 commentsNIIT is set to launch its latest offering to the insurance market next week, in the form of an upgraded policy and claims administration system which will join its existing set of insurance tools. NIIT has delivered IT services to its Lloyds of London clients for some 20-years, using its insuranc[...]
Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014 by Rachael Stormonth[read more] 0 commentsSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
Wipro Q1 FY 2015 Results: Good in Parts....
Jul 24, 2014 by Rachael Stormonth[read more] 0 commentsWipro announced its Q1 FY 2015 results today (for full details see here:). Bit of a mixed bag from Wipro this quarter, generally positive, but with a few areas where we would hope to see improve over the next few quarters. Looking at overall topline performance, revenues we[...]
GP Strategies: Looking at International Expansion
May 01, 2014 by Gary Bragar[read more] 0 commentsGP Strategies is focused on global expansion. Its non-U.S. business accounted for 22% of global revenues in Q1 2014. Continued global deployment at its soon-to-be largest client HSBC will add to international growth this year. In Q1 2014 deployment of services to HSBC c[...]
Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014
Jan 24, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in [...]
GP Strategies To Acquire Denmark's Effective-People and Effective-Learning Companies to Strengthen HCM Capability
Jan 17, 2014 by Gary Bragar[read more] 0 commentsOn January 17, 2014 GP Strategies announced its intent to acquire the Effective-People and Effective-Learning companies in Denmark to strengthen its HCM capability beyond learning. The two companies are part of the Effective Companies headquartered in Copenhagen. Their combined revenue in 2013 was $[...]
Wipro Q3 FY14 Results: Making Progress, But Is it Catching Up?
Jan 17, 2014 by Rachael Stormonth[read more] 0 commentsWipro results this quarter show an ongoing improvement: topline growth is continues to improve and operating margin is the highest it has been for two years. Clearly, it still has a way to go to catch up with Indian growth rates (NASSCOM guided on 14% this FY), let alone with TCS. This quarter, Wipr[...]
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